Assistive Listening Devices (ALD) are available upon request for guests who are deaf or hearing impaired for events at Bankers Life Fieldhouse. There is no charge for this service. Advance notice of one (1) week is requested to ensure availability. Please email BLFGuestRelations@pacers.com or call (317) 917-2734 with the event date and time for which service is requested.
Requests will be accommodated with advance notice provided by guests. We ask that a minimum of five days advance notice be given for the accommodation prior to the date of the ticketed event. Please call (317) 917-2734 with the event date and time for which service is requested. Seat location (as printed on your ticket) will be necessary to secure the service. The names of the guest(s) needing the service and a telephone number or e-mail address will also be beneficial for follow up. A request for an ASL interpreter can also be made via e-mail at BLFGuestRelations@pacers.com.
Information in Braille is located throughout Bankers Life Fieldhouse. Assistance with menu options at all food and beverage locations is available upon request.
Guests may use the designated “Guests with Disabilities Drop Off” area located on Bankers Life Court. This is a one-way street eastbound off of Pennsylvania Street. When dropping off guests, please be cautious and pay careful attention to heavy traffic conditions. Vehicles must not be left unattended.
Elevators are located in the northeast area of Bankers Life Fieldhouse. Escalators are accessible from the Main Concourse and Balcony Levels on the Delaware Street (East) and Pennsylvania Street (West) sides of the Fieldhouse. There is also an escalator at the pedestrian bridge from the Virginia Avenue Garage to the Entry Pavilion.
Our staff has been trained in emergency preparedness and evacuation procedures. Employees will assist guests with disabilities to safety.
There are a number of parking facilities surrounding Bankers Life Fieldhouse, each with accessible parking spaces. The Virginia Avenue Garage on the northeast corner of the building connects to the Fieldhouse from the third floor of the garage. Guests can use the pedestrian bridge to access all seating. See Parking.
Bankers Life Fieldhouse is generously equipped with accessible facilities on all levels. All restrooms are adapted for service to guests with disabilities. For your convenience, gender-neutral restrooms are available on all levels of the building.
Wheelchair locations and modified aisle seats with ample room are available throughout Bankers Life Fieldhouse. Seating is dispersed both vertically and horizontally. Tickets for guests with disabilities are available through Ticketmaster outlets or in-person at the Bankers Life Fieldhouse Box Office. See Box Office.
Service animals are permitted at Bankers Life Fieldhouse. The Americans with Disabilities Act (ADA) defines a service animal as any dog, such as a guide dog or signal dog that is individually trained to provide assistance to an individual with a disability. This includes psychiatric service animals that are individually trained to provide service to individuals with psychiatric or neurological disabilities, such as preventing or interrupting impulsive or destructive behaviors. Service animals must be harnessed, leashed or tethered at all times, unless special circumstances exist, and will be required to rest in the seating area of the individual with a disability, rather than in the aisle. A guest whose service animal poses a threat to the safety of other guests and employees, or whose animal is not housebroken, may be asked to escort the animal off the premises.
Proper identification of service dog may be required. If a guest plans on bringing a service dog into the venue, we encourage them to contact us as early as possible for potential seating relocation purposes. If you have any questions about service animals or any other type of assistance animals, please contact Bankers Life Fieldhouse via email at BLFGuestRelations@pacers.com or call (317) 917-2734 for further assistance.
Located at the receptionist area on the KeyBank Suite Level and Security Control on the event level. See the nearest usher or Guest Relations representative for assistance.
Tickets for Guests with Disabilities are available through Ticketmaster outlets or in-person at the Bankers Life Fieldhouse Box Office. Please indicate when purchasing tickets if you require accessible seating. If you are injured or become otherwise disabled after the purchase of your ticket, please bring your ticket(s) to the box office to see what options are available. See Box Office.
For individuals who have limited mobility or accessibility needs, an escort is available to transport/assist guests from our Entry Pavilion to your seats. Requests may be placed at any entrance by notifying a member of our staff. Please note that wheelchairs are limited and are not available for use throughout the event. A member of our staff will return with the wheelchair to escort you to the exit at the end of the event. If a wheelchair escort is required during the event, you may notify a member of our staff and we will be happy to assist.