Welcome back to the future… where we have the opportunity to enjoy yesteryear today. The excitement of the present and the sweet anticipation of the future, all blending into a wonderful experience… the Bankers Life Fieldhouse experience. Explore its corridors and embrace the past, the present and the future where fun times and spectacular entertainment meet… Welcome to “Our House”!
Bankers Life Fieldhouse is located at 125 South Pennsylvania Street Indianapolis, IN 46204
Each level of the arena is equipped with an automated external defibrillator (AED), which can save lives in the event of sudden cardiac arrest. In the event of an emergency, please notify the nearest staff member.
While Bankers Life Fieldhouse does not impose age restrictions on any event, parents may choose to screen the acts to determine if they are age appropriate. For Pacers and Fever games, once the child reaches twenty-four months old a ticket will be necessary for admission. There are events where the promoter requires that all guests, regardless of age, have a ticket to enter the event. For information specific to your event, please contact the Bankers Life Fieldhouse Box Office at (317) 917-2727.
The Indiana Alcohol and Tobacco Commission (ATC) governs the sale and use of alcoholic beverages in Bankers Life Fieldhouse. To maintain compliance and for the safety of our guests, Pacers Sports & Entertainment asks that you observe the following:
- By law, minors (under the age of 21) are not permitted to consume alcoholic beverages.
- The number of alcoholic beverages served is limited to two (2) drinks per guest, per purchase, per valid ID.
- Pacers Sports & Entertainment and Levy Restaurants reserve the right to check for proper identification and refuse service to persons under the age of 21, to those who appear to be intoxicated or those who are disturbing other guests.
- Acceptable forms of valid United States identification are: Driver’s License, Passport, United States Passport Card, State Issued ID card with photo, and Military ID with photo.
- Bringing alcoholic beverages into Bankers Life Fieldhouse is illegal.
- Alcoholic beverages taken from suites or any restaurant within Bankers Life Fieldhouse must be poured into plastic cups.
- Alcoholic beverages purchased inside Bankers Life Fieldhouse must be consumed inside the building.
- Bankers Life Fieldhouse reserves the right to deny entry to guests who appear to be impaired.
The sale and service of all alcoholic beverages will cease at specific times during events, at times related to the game clock or the duration of the event for all general concession areas, in-seat service areas, and portable bars in accordance with the following:
- Basketball: Beginning of the 4th Quarter
- Concerts and other Events: One-hour prior to the end of the performance/event unless otherwise noted
Alcohol service can also be discontinued at the discretion of management.
Alcoholic beverages may not be available at all Bankers Life Fieldhouse events (Suites may or may not be affected). To determine the alcohol policy for a specific event in advance, call (317) 917-2500.
We encourage guests to drink responsibly and not to drive after drinking. See Designated Driver Program.
Pacers Sports & Entertainment front office personnel are available for speaking engagements, lunch meetings and other functions. For more information contact Bill Benner at (317) 917-2781 or Bill.Benner@Pacers.com.
Fever and Pacers players, the Pacers Fan Van, mascots, and dancers are sure to add excitement to any gathering. Please note, there may be fees associated with these appearances. See contact information below.
- Pacers Player Appearance: Click here to place a request online.
- Fever Player Appearance: Click here to place a request online. [Roberta Courtright at (317) 917-2757]
- NBA/WNBA Mascots: Jamie Russell at (317) 917-2882 or jrussell@pacers.com
- Fan Van: Briana Rupenthal at (317) 917-2864 or brupenthal@pacers.com
- Indiana Pacemates, Inferno, or Boom Babies: Michelle Duggan at (317) 917-2886 or mduggan@pacers.com
For your convenience KeyBank ATMs are located in the Entry Pavilion, on the Main Concourse at Section 19 and on the Balcony Level at Section 211.
When public autograph sessions are scheduled for players or other celebrities, it will be announced in advance through the media, and guidelines will be given at that time. During all autograph opportunities, please obey the direction of the building staff and security.
Special requests from nonprofit organizations must be made in writing on the nonprofit organization’s original letterhead and submitted to the respective Community Relations Department at least six weeks prior to the date needed. Please include the specific details of your request. Requests may be submitted online (see links below) or mailed to:
Indiana Pacers
Attn: Richie Smith
125 S. Pennsylvania Street
Indianapolis, IN 46204
Indiana Fever
Attn: Roberta Courtright
125 S. Pennsylvania Street
Indianapolis, IN 46204
Baby Bags/Bottles/Formula: Baby bags, plastic bottles, and formula are permitted into the building. Should the bag become an obstruction due to its size, guests may be asked to check the bag at our Entry Pavilion Guest Relations Desk.
Boomers Buddies: This free service is for the benefit of both children and guests with disabilities. Boomer’s Buddies is a service that provides an identification bracelet to write parent’s/responsible party’s seat location and cell phone number, in case the child or guest gets separated from their party. To register, please visit Guest Relations on any level of Bankers Life Fieldhouse.
Changing Tables: Changing Tables are located in the handicap accessible stalls of the women’s and men’s restrooms on all levels. Tables are also available in the gender-neutral restrooms near suites 20 and 28 on the KeyBank Suite Level.
Gender-Neutral Restrooms: For your convenience, gender-neutral restrooms are available on all levels of the building.
- KeyBank Suite Level: Near Suites 1, 10, 19, 20, and 28
- Main Concourse: Section 2
- Krieg DeVault Club Level: Section 108/109
- Balcony Level: Sections 204 and 216
Nursing: If you would like a private location for nursing, please contact the nearest Usher or Guest Relations representative for assistance.
Strollers: Collapsible stroller units may be stored beneath your assigned seat(s). For assistance with other units, please contact Guest Relations or the usher in your seating area.
Lost Child: A procedure is in place to assist you in finding your lost child. A lost guest should be escorted to the nearest usher, security guard, Guest Relations representative or other staff member. If a guest is lost or separated from their group, please notify the nearest employee for further assistance. Guests are encouraged to use the Boomer’s Buddies ID bracelets. Please visit the nearest Guest Relations desk for assistance. See Boomer’s Buddies.
Paint a fresh new image of meetings, conferences, weddings, parties, team building exercises or celebrations of all sorts. We’re excited to help plan and execute your next event with professionalism, style, enthusiasm and excitement. The Bankers Life Fieldhouse experience can be tailored to be your home away from home meeting place. All spaces are convertible to accommodate a number of event types.
- Founders Dining Room/Board Room (capacity 50)
- TCU Practice Court (capacity 500)
- Main Court (capacity 3,000)
- LightBound Courtside Club (capacity 400)
- Entry Pavilion (capacity 1,500)
- Entry Pavilion/Main Concourse (capacity 3,000)
- Legends Presented by Spectrum (capacity 150)
- Pacers Square (capacity 400)
- Varsity Club presented by UPS (capacity 400)
- Suites (capacity 20-50)
To secure your space, please call our booking department at (317) 917-2500. The ball’s in your court, call now!
Backpacks (with the exception of single-compartment drawstring bags that meet the NBA bag-size requirements, or media backpacks that are screened at the media entrance), hard-sided bags and any bag larger than 14”x14”x6” will not be allowed. Discretion is allowed for purses and diaper bags that, while having the appearance of backpacks, generally are sized differently, and have a different purpose. These are allowed on a case-by-case basis and subject to management approval. All guests entering the Fieldhouse are subject to security screening, visual inspection, and bag inspection conducted by Bankers Life Fieldhouse personnel.
The city of Indianapolis has placed bike racks under the Virginia Avenue Garage on the corner near Maryland Street. Some area parking meters are also equipped to secure your bike.
This free service is for the benefit of both children and guests with disabilities. Boomer’s Buddies is a service that provides an identification bracelet to write parent’s/responsible party’s seat location and cell phone number, in case the child or guest gets separated from their party. To register, please visit Guest Relations on any level of Bankers Life Fieldhouse.
Tickets and information for Bankers Life Fieldhouse events are available online by clicking on our Events or Tickets page on our website. Tickets for Bankers Life Fieldhouse events may be purchased by clicking here, visiting the Bankers Life Fieldhouse Box Office or any Ticketmaster location, or by calling (800) 745-3000.
The Bankers Life Fieldhouse Box Office is located in the Entry Pavilion of the Fieldhouse. They are open Monday-Saturday from 10:00 a.m. to 5:00 p.m. The box office hours of operation will vary on weekends and event days. For exact hours on weekends and event days please call the Bankers Life Fieldhouse Box Office at (317) 917-2727.
Acceptable payment methods are: cash, check (accepted up to 14 days prior to the event), Visa, MasterCard, Discover and American Express.
Thirty-minute parking for box office purchases is available as indicated in the lot on the northwest corner of the building. Accessible from Pennsylvania Street those spaces are marked with signs that read “30 minute parking for Box Office and Team Shop”. Parking in other spaces not indicated for box office or team shop may result in towing at owner’s expense.
Guests attending an event at Bankers Life Fieldhouse are also able to purchase tickets to future events by visiting the Guest Relations Desk on the Main Concourse once they have entered the ticketed area. Please note that only credit cards will be accepted at this location. Guests are still able to purchase tickets from the Box Office windows direction if using Cash or Check or if they are not inside the ticketed area.
IndyGo bus services are available for transportation to and from Bankers Life Fieldhouse. The bus schedule will vary with each route. Contact IndyGo for scheduled information, including Open Door service for guests with disabilities, at (317) 635-3344 or IndyGo.net.
Camera policies vary with each event. For specific information pertaining to your event, call (317) 917-2500.
For Pacers and Fever Basketball Games, as well as all other NBA/WNBA events:
- NBA policy strictly prohibits the use of still photos or video footages for commercial purposes without the express written approval of the NBA.
- Non-professional still cameras (digital or film) are allowed at Pacers and Fevers basketball games in Bankers Life Fieldhouse. Non-professional lenses are generally defined as lenses less than 6″ in length, and black in color. Professional cameras (generally defined as a camera with a detachable lens longer than 6″, or lenses that are dark grey in color) are PROHIBITED.
- iPads are allowed at Pacers and Fever Games, as long as they do not obstruct another guest’s view of the playing surface.
- Video cameras, and recording video with other devices, are prohibited. We reserve the right to disallow cameras that, in the opinion of management, may be used to produce professionally marketed images.
- Tripods and other equipment that could pose a tripping hazard are not permitted.
- Standing or positioning oneself in order to take pictures in a manner that obstructs the view or enjoyment of the event by others is not permitted.
- Selfie sticks are not allowed in the building.
For all other events:
The above policy represents the general camera/video policy for events at Bankers Life Fieldhouse. Because each show dictates its own camera policies, this may be further restricted. Bankers Life Fieldhouse management will enforce these policies as specified. Guests may call (317) 917-2500 for specific requirements.
Children’s ticket policies vary by event. For Pacers and Fever games, children up to 24 months of age do not require a game ticket; any child over the age of 24 months, as well as any child needing a seat, will require a game ticket to enter Bankers Life Fieldhouse. Requirements for other events held at Bankers Life Fieldhouse may vary. In some cases an event will require every guest, regardless of age, to have a ticket. However, for every event a child will require a ticket in order for them to have their own seat. To verify the policy for a specific event, please contact the Bankers Life Fieldhouse Box Office at (317) 917-2727.
Bankers Life Fieldhouse is committed to creating a safe, comfortable and enjoyable entertainment experience. Guests have a right to expect an environment where:
- Guests will be treated in a consistent, professional, and courteous manner by all venue personnel.
- Guests will enjoy every event free from disruptive behavior, including foul or abusive language or obscene gestures.
- Guests will consume alcoholic beverages in a responsible manner. Intervention with an impaired, intoxicated, or underage guest will be handled in a prompt and safe manner.
- Guests will sit only in their ticketed seats and show their tickets when requested.
- Guests who engage in fighting, throwing objects, or attempting to enter the court/stage/restricted areas will be immediately ejected from the venue.
- Guests will not smoke in the venue. Bankers Life Fieldhouse is a non-smoking venue. See Smoking Policy.
- Guests will be required to wear a shirt and shoes at all times. Bankers Life Fieldhouse management reserves the right to deny entry to guests wearing clothing items or signs displaying offensive text and/or images.
- Guests will comply with requests from venue staff regarding facility operations and emergency response procedures.
Guests with tickets located close to the playing floor for all basketball events and close to the stage, ice, floor for all other events may be subject to enhanced code of conduct. For further information on this enhanced code of conduct please email BLFGuestRelations@pacers.com.
The arena staff has been trained to intervene where necessary to help ensure that the above expectations are met, and guests are encouraged to report any inappropriate behavior to the nearest usher, security guard, guest services staff member or anonymously through our texting system. Guests are encouraged to use our Fan Texting system by texting the keyword “BLF” , then a [space], then the issue and location to 69-050. Participation in this service is free of charge but standard carrier text messaging and data charges may apply.
Guests who choose not to adhere to the above code of conduct will be subject to ejection without refund, and may also be in violation of city ordinances resulting in possible arrest and prosecution. Thank you for your cooperation!
While attending an event at Bankers Life Fieldhouse, guests are invited to share compliments, complaints and concerns at the nearest Guest Relations desk. Before or after the event please call us at (317) 917-2500 or email BLFGuestRelations@pacers.com.
Guests are also encouraged to use our Fan Texting system by texting the keyword “BLF”, then a [space], then the issue and location to 69-050. Participation in this service is free of charge but standard carrier text messaging and data charges may apply.
Bankers Life Fieldhouse welcomes all feedback, questions, and concerns from our guests. Guests are able to call us at (317) 917-2500 or email BLFGuestRelations@pacers.com.
This program encourages guests to be responsible and appoint a member of their party as a designated driver, who is 21 years old with a valid driver’s license and agrees to refrain from the use of alcoholic beverages for a safe drive home. When you sign up at the Guest Relations desk on the Main Concourse between sections 19 and 20 as a designated driver, Pacers Sports & Entertainment will treat you to a free non-alcoholic beverage.
Bankers Life Fieldhouse appreciates the loyal support of fans and want to do its part to assist those guests consuming adult beverages during events and don’t feel safe driving. If a guest needs assistance with a ride, please visit the Guest Relations desk on the Main Concourse between sections 19 and 20 and we can assist with calling a taxicab service. See Taxi Service.
Find the most convenient path to Bankers Life Fieldhouse by clicking here.
All Guests must maintain reasonable, safe, and appropriate behavior at all times. Guests using offensive language or engaging in disorderly conduct will be subject to ejection without refund, and may also be in violation of city ordinances resulting in possible arrest and prosecution.
Disturbances and dangerous conduct includes, but is not limited to, the following:
- Attempting to enter the field of play, court, state, or backstage areas without permission
- Drunk and disorderly conduct
- Fighting or challenging others to fight
- Igniting and displays of flames
- Interference with or delay of the game/event
- “Mooning” or exposing private body parts
- Placing children on shoulders
- Standing on chairs
- Taunting or using offensive language against the players, referees, or performers
- Throw, discharge, or launch any liquid substance or objects
- Using profanity and/or offensive words, which are likely to provoke a violent reaction from others
- Violation of Bankers Life Fieldhouse event policies
- Violation of the local, state, and federal laws and statues
- Willfully and maliciously disturbing another guest/employee with loud and unreasonable noise
The Pacers and Fever Community Relations Departments make donations to not-for-profit organizations only. Generally, donations are not made to individuals except in the cases of terminally ill children referred by the Indiana Children’s Wish Fund and/or the Make-A-Wish Foundation.
All requests must be made in writing on the requesting organization’s original letterhead and submitted to the respective Community Relations Department at least six weeks prior to the date of the event.
Indiana Pacers
Attn: Richie Smith
125 S. Pennsylvania Street
Indianapolis, IN 46204
Indiana Fever
Attn: Roberta Courtright
125 S. Pennsylvania Street
Indianapolis, IN 46204
The supply of available merchandise in comparison to the number of requests received makes it necessary for the Community Relations Department to make only one donation of one item to any organization within any given season. Every effort is made to fill the specific requests of organizations; however, pending availability, the Community Services Coordinator reserves the right to make the final determination on the donated item(s).
Door opening times for Bankers Life Fieldhouse events will vary according to each event. For Pacers and Fever games, doors will open 60 minutes prior to tip off, unless otherwise noted. To verify when doors open for a specific event, please call us at (317) 917-2500.
Guests may use the designated Drop Off area located on Bankers Life Court. This is a one-way street eastbound off of Pennsylvania Street. When dropping off guests, please be cautious and pay careful attention to heavy traffic conditions. Vehicles must not be left unattended.
Elevators are located in the northeast area of Bankers Life Fieldhouse. Escalators are accessible from the Main Concourse and Balcony Levels on the Delaware Street (East) and Pennsylvania Street (West) sides of the Fieldhouse. There is also an escalator at the pedestrian bridge from the Virginia Avenue Garage to the Entry Pavilion.
Bankers Life Fieldhouse personnel have been trained in emergency procedures and will assist all guests in the event of an evacuation. In case of an emergency, please calmly follow building procedures and staff’s instructions.
Pacers Sports & Entertainment and Bankers Life Fieldhouse are proud of its commitment to the guest experience and we are pleased when we hear of employees who perform in an exemplary manner. If you would like to give any of our employees’ special recognition, please e-mail us at BLFGuestRelations@pacers.com.
Dedication and outstanding customer service is a must for individuals interested in the exciting and fast-paced sports and entertainment industry. To inquire about employment opportunities, please visit the Employment Opportunities page.
The two main entrances into Bankers Life Fieldhouse are located off of Pennsylvania Street and Delaware Street. Guests may also enter from pedestrian bridge connecting Bankers Life Fieldhouse to the Virginia Avenue Garage. For select high occupancy events, guests may also enter off of Pennsylvania Street and Delaware Street at the north stairwells. Signage will be posted when this is available.
Bankers Life Fieldhouse provides guests with an in-game texting service, allowing guests to text issues to building management anonymously and discretely without having to leave their seat. Guests may text the keyword “BLF”, then a [space], then the issue and building location to 69-050. Participation in this service is free of charge but standard carrier text messaging and data charges may apply.
This service should be used for legitimate safety, security, or guest services issues only and abuse will result in the number being blocked from the system for 24 hours.
Offering one of the best VIP experiences at Bankers Life Fieldhouse, guests dining in the LightBound Courtside Club enjoy a redesigned high-quality restaurant experience and more. An extensive list of beverage offerings includes microbrews, wines, classic cocktails and beers. During Pacers games, the LightBound Courtside Club is open to ticketed guests seated in Rows 1-7 located in Sections 1-20. During Fever games, the LightBound Courtside Club is open to all ticketed guests. For more information, email LightboundCC@Levyrestaurants.
Legends
If you’re looking for an all-inclusive premium experience, Legends is the perfect spot. Experience an all-inclusive club at Bankers Life Fieldhouse, which all food, draft beer, wine and soft drinks are complimentary for you and your guests. Chef Tables include a variety of dishes featuring regional favorites and fan favorite action stations, with a great view of the action on the court. Legends is open to ticketed guests seated in Sections 110 and 111 for either an Indiana Pacers or Indiana Fever Game. For information on season tickets or ticket packages please call (317) 917-2827.
Premium Luxury Suites
Levy Restaurants provides and oversees all food and beverage service throughout our suites on both the KeyBank Suite Level as well as the Krieg DeVault Club Level. Levy Restaurants pioneered the idea that restaurant quality food doesn’t need to be confined to a restaurant. We’re bringing you all of your favorites, right to your suite. Be sure you do not miss out on the Levy Signature Dessert Cart. For more information on suite availability, please call (317) 917-2801 or click here. See Tickets then Suites.
Private Event Catering
The Levy Restaurants culinary team will create a customized menu featuring award-winning specialties, from bruschetta di parma, to seasoned beef tenderloin, to an array of signature desserts. There are numerous locations available throughout Bankers Life Fieldhouse, from the Varsity Club presented by UPS to the arena floor that are perfect for breakfast meetings and new product launches, to social celebrations and holiday parties. For more information, call (317) 917-3560.
Levy Restaurants manages all food and beverage outlets at Bankers Life Fieldhouse. Levy Restaurants brings its signature of providing a high-quality restaurant experience in sports and entertainment venues to all the dining areas within Bankers Life Fieldhouse. Food and/or beverages from outside sources are not allowed inside Bankers Life Fieldhouse.
Concessions
An array of Concessions are located throughout the Main and Balcony Level concourses with all the fan favorites and local fares. Specialty concessions are located on the Krieg DeVault Club level and include the Chick-IN Shack and Mel and Herb’s Burger Co. For more details on concession offerings please click here.
In-Seat Service
During Indiana Pacers Games, In-Seat Service is an exclusive amenity to guests seated on the Krieg DeVault Club Level so you do not miss any of the action on the floor. In-Seat Service is available to have your favorite food and beverage delivered right to your seats. For information on season tickets or ticket packages on our Krieg DeVault Club Level please call (317) 917-2827.
The Varsity Club presented by UPS
This full-service restaurant offers upscale dining in a spirited environment. Located on the north end of the Krieg DeVault Club Level, it is available to all ticketed guests during all Pacers home games and other select events. Visit the Varsity Club to see all it has to offer, from our Signature Chef Tables with a variety of dishes featuring the freshest ingredients, regional favorites, carving stations and global selections to a handcrafted a la carte menu.
Please call (317) 917-3577 for reservations, between 9:00 a.m. – 5:00 p.m., or place your reservation electronically by clicking here. Reservations are encouraged, though not required. Walk-up seating is available on a limited basis. For your convenience during Pacers games, two seating options are available:
- Pre-game seating 90 minutes prior to tip-off featuring our Chef’s Tables
- Tip-off seating offers both an a la carte menu and Chef’s Tables
A special menu is available for children under the age of 10. Cash and major credit cards are accepted. For more information, email VarsityClub-Indy@
LightBound Courtside Club
Offering one of the best VIP experiences at Bankers Life Fieldhouse, guests dining in the LightBound Courtside Club enjoy a redesigned high-quality restaurant experience and more. An extensive list of beverage offerings includes microbrews, wines, classic cocktails and beers. During Pacers games, the LightBound Courtside Club is open to ticketed guests seated in Rows 1-7 located in Sections 1-20. During Fever games, the LightBound Courtside Club is open to all ticketed guests. For more information, call (317) 917-3558.
Legends presented by Spectrum
If you’re looking for an all-inclusive premium experience, Legends presented by Spectrum is the perfect spot. Experience an all-inclusive club at Bankers Life Fieldhouse, which all food, draft beer, wine and soft drinks are complimentary for you and your guests. Chef Tables include a variety of dishes featuring regional favorites and fan favorite action stations, with a great view of the action on the court. Legends presented by Spectrum is open to ticketed guests seated in Sections 110 and 111 for either an Indiana Pacers or Indiana Fever Game. For information on season tickets or ticket packages please call (317) 917-2827.
Premium Luxury Suites
Levy Restaurants provides and oversees all food and beverage service throughout our suites on both the KeyBank Suite Level as well as the Krieg DeVault Club Level. Levy Restaurants pioneered the idea that restaurant quality food doesn’t need to be confined to a restaurant. We’re bringing you all of your favorites, right to your suite. Be sure you do not miss out on the Levy Signature Dessert Cart. For more information on suite availability, please call (317) 917-2801 or click here. See Tickets then Suites.
Private Event Catering
The Levy Restaurants culinary team will create a customized menu featuring award-winning specialties, from bruschetta di parma, to seasoned beef tenderloin, to an array of signature desserts. There are numerous locations available throughout Bankers Life Fieldhouse, from the Varsity Club presented by UPS to the arena floor that are perfect for breakfast meetings and new product launches, to social celebrations and holiday parties. For more information, call (317) 917-3560.
The Pacers and Fever are offering their fans the unique opportunity to send special greetings to a friend or loved one at all home games this season. Your message may contain up to 50 characters (including spaces and punctuation) and will run at the beginning of halftime on the 360 degree LED boards. All message requests are $50. Once your request is received you will be notified by email to receive a confirmation of your message and game date.
Click Here to learn more about submitting your message request. All message requests must be received 48 hours prior to the start of the game you are requesting. Requests will be considered in the order they are received and are limited to 20 messages a night. Pacers Sports and Entertainment reserves the right to reject any inappropriate messages and all messages must be in good taste, in conformance with community standards of decency and is subject to approval. Messages shall not include any offensive or foul language, may not refer to any other NBA/WNBA organization and should be of a non-commercial nature.
Team Store
Merchandise gift certificates in any amount can be purchased at the Team Store. See Team Store for hours.
Levy Restaurants
Gift cards for Bankers Life Fieldhouse Levy Restaurant locations can be purchased by calling (317) 917-3500. These gift cards are valid at all Levy concessions as well as the LightBound Courtside Club and the Varsity Club Restaurant presented by UPS.
Our Guest Relations team is here to assist each of our guests and to help ensure a safe and enjoyable experience. For more information, please call us at (317) 917-2500 or email BLFGuestRelations@pacers.com. Guests can also visit one of our four (4) Guest Relations desks conveniently located in the following locations:
- Entry Pavilion at the Delaware Street Entrance
- Main Concourse across from Section 19
- Krieg DeVault Club Level across from Suite 29
Balcony Level across from sections 206 / 207
A large number of lodging facilities in and around the downtown Indianapolis area offer the comfort and convenience associated with local and national brands. Many are within walking distance from Bankers Life Fieldhouse. For a list of hotels in the area, please use this link to Visit Indy to help find the hotel that is best for you: www.visitindy.com; then type ‘downtown hotels’ in the search bar.
Free Wi-Fi access is available to all guests at Bankers Life Fieldhouse. Simply select FieldhouseWiFi and accept the Terms and Conditions from your browser.
Jason’s Deli is located on the northwest corner of Bankers Life Fieldhouse. Their hours are Monday – Friday from 7:00 AM – 5:00 PM and Saturday from 9:00 AM – 2:00 PM. They will also have hours of operation when there are public events at Bankers Life Fieldhouse. Please note, food items purchased from Jason’s Deli during events in Bankers Life Fieldhouse may not be carried into the concourses and will need to stay in the seating area of Jason’s Deli.
A procedure is in place to assist you in finding your lost guest. A lost guest should be escorted to the nearest usher, security guard, Guest Relations representative or other staff member. If a guest is lost or separated from their group, please notify the nearest employee for further assistance. Guests are encouraged to use the Boomer’s Buddies ID bracelets to assist with locating a lost guest in the event that they are separated from their party while attending an event at Bankers Life Fieldhouse. See Boomer’s Buddies.
Any items found in the building should be turned in to the Guest Relations desk. Guests are encouraged to log into the Bankers Life Fieldhouse Lost & Found system to see if a lost item has been found by using this link: bankerslifefieldhouse.com/lost. Once the guest has completed the on-line form, they will be notified of a possible match and given directions to claim it. Unclaimed items will be donated to a local charity after a minimum of two weeks and a maximum of 30 days. Please call (317) 917-2979 or email BLFGuestRelations@pacers.com with questions or for further assistance.
Bankers Life Fieldhouse can accommodate groups of two (2) or more people, depending on your needs. Learn more about Bankers Life Fieldhouse meeting spaces by clicking here.
Boomer is the official mascot of the Indiana Pacers, while Freddy Fever leads the cheers as the official mascot of the Indiana Fever.
These lovable and extremely popular characters also make wonderful souvenirs. Whether on a T-shirt or in the form of a plush-doll, the Pacers Team Store has the perfect gift. Both mascots also make outside appearances for business meetings, sponsor appearances, birthday parties, camps, etc. To book a mascot for your next event, please call (317) 917-2882.
Pacers Foundation, Inc., the public charity founded by Pacers Sports & Entertainment, is dedicated to improving the lives of Indiana’s young people by building individual and corporate partnerships that will provide assistance for projects that benefit Indiana’s youth. We strongly believe that in order to help Indiana’s youth make winning life choices, it requires all of us to do our part. Therefore, we invite you to join us in this effort by making a financial contribution to the Pacers Foundation and/or by volunteering your time to help the non-profits we fund. Join us in being a part of the solution. For information on how to submit a grant/scholarship application or make a donation, go to www.pacersfoundation.org or call (317) 917-2781.
At select events, there may be a designated area for those bringing children but not attending the event. To determine availability and location information in advance, please call (317) 917-2500.
There are multiple parking options throughout the downtown area that are within walking distance of Bankers Life Fieldhouse. The Virginia Avenue Garage on the northeast corner of the building connects to the Fieldhouse from the third floor of the garage. The entrance to the Virginia Avenue Garage is located off of Maryland Street. Denison manages a number of parking facilities in the downtown areas, and can share information that will make your experience an enjoyable one. For specific information related to bus parking near the Fieldhouse, contact Denison Parking at (317) 916-1760. You may also purchase individual parking passes in advance at select locations via ParkWhiz.
There are three (3) phone charging stations at Bankers Life Fieldhouse. Each charging station is conveniently located near the Guest Relations Desk on the following levels.
- Main Concourse across from Section 19
- Krieg DeVault Club Level across from Suite 29
- Balcony Level across from sections 206 / 207
We ask all guests to arrive early and travel light. For your safety guests are subject to visual inspection (including the use of metal detecting magnetometers) of person, parcels, bags, containers and/or clothing capable of concealing prohibited items. Guests may refuse inspections; however, management reserves the right to refuse entry.
For safety reasons, prohibited items include but are not limited to:
- Alcohol, drugs, illegal substances, or any paraphernalia associated with drug use
- Audio/Video recorders, professional cameras, tripods
- Backpacks
- Bags larger than 14”x14”x6”
- Beach balls or any projectiles or missiles
- Cans, bottles, coolers, or other similar containers
- Drones
- Fireworks
- Hard-sided bags
- Laser pens/pointers of any type
- Military or Tactical style clothing/gear (Active Duty Military uniforms are allowed)
- Noisemakers such as air horns
- Objects that obstruct another guest’s view of the playing/performance surface
- Outside food or drinks
- Pepper spray/Mace
- Poles or sticks
- Signs, flags, banners larger 11″X17″ or affixed to any pole
- Skateboards/roller blades
- Tripods, mono pods, or selfie sticks
- Weapons of any type, including chains, knives, firearms, and spiked jewelry
- Any other item deemed unacceptable by event/building management
If an item is revealed during a search, guests may dispose of the item or return the item to their vehicle.
Bankers Life Fieldhouse can accommodate groups of two (2) or more people, depending on your needs. See Banquet/Celebration Facilities.
For your safety, all exits are final. Guests are not permitted to leave an event at Bankers Life Fieldhouse and then re-enter the same event.
Men’s and Women’s restrooms are located on every level of Bankers Life Fieldhouse as well as in our Team Store. Restrooms located in our Team Store are only available during Team Store hours, please see Team Store.
For your convenience, gender-neutral restrooms are available on all levels of the building.
- KeyBank Suite Level: Near Suites 1, 10, 19, 20, and 28
- Main Concourse: Section 2
- Krieg DeVault Club Level: Section 108/109
- Balcony Level: Sections 204 and 216
There are no public restrooms located in our Entry Pavilion.
For safety purposes, guests are subject to visual inspection (including the use of metal detecting magnetometers) of person, parcels, bags, containers and/or clothing capable of concealing prohibited items. Guests may refuse inspections, however management reserves the right to refuse entry.
See Something, Say Something™
The “If You See Something, Say Something™” campaign is a simple and effective program to engage the public and key frontline employees in identifying and reporting indicators of terrorism, crime and other threats to the proper transportation and law enforcement authorities. If you see something, say something! To report suspicious activity, see the nearest Usher/Ticket Taker or Security Officer, or call 1-877-226-1026.
Fan Texting Service
Bankers Life Fieldhouse provides guests with an in-game texting service, allowing guests to text issues to building management anonymously and discretely without having to leave their seat. Guests may text the keyword “BLF”, then a [space], then the issue and building location to 69-050. Participation in this service is free of charge but standard carrier text messaging and data charges may apply.
This service should be used for legitimate safety, security, or guest services issues only and abuse will result in the number being blocked from the system for 24 hours.
Bags/Luggage
Security policies and staff are in place to ensure a safe facility and event for all guests, employees, and participants. All guests entering the Bankers Life Fieldhouse are subject to a security screening, visual inspection, and bag inspection conducted by Bankers Life Fieldhouse personnel. Security screenings are designed to detect prohibited items from entering the venue.
Backpacks (with the exception of single-compartment drawstring bags that meet the NBA bag-size requirements, or media backpacks that are screened at the media entrance), hard-sided bags and any bag larger than 14”x14”x6” will not be allowed. Discretion is allowed for purses and diaper bags that, while having the appearance of backpacks, generally are sized differently, and have a different purpose. These are allowed on a case-by-case basis and subject to management approval. All guests entering the Fieldhouse are subject to security screening, visual inspection, and bag inspection conducted by Bankers Life Fieldhouse personnel.
Weapons of any type, including (but not limited to) guns, chains, spikes, selfie sticks, sharp objects, pocket knives, mace/pepper spray or any other item deemed by management as a safety or security concern, will not be permitted inside the building. See Prohibited Items.
Fan Code of Conduct
Bankers Life Fieldhouse is committed to creating a safe, comfortable, and enjoyable entertainment experience. Guests have a right to expect an environment where:
- Guests will be treated in a consistent, professional, and courteous manner by all venue personnel.
- Guests will enjoy every event free from disruptive behavior, including foul or abusive language or obscene gestures.
- Guests will consume alcoholic beverages in a responsible manner. Intervention with an impaired, intoxicated, or underage guest will be handled in a prompt and safe manner.
- Guests will sit only in their ticketed seats and show their tickets when requested.
- Guests who engage in fighting, throwing objects, or attempting to enter the court/stage/restricted area will be immediately ejected from the venue.
- Guests will not smoke in the venue. Bankers Life Fieldhouse is a non-smoking venue. See Smoking Policy.
- Guests will be required to wear a shirt and shoes at all times. Bankers Life Fieldhouse management reserves the right to deny entry to guests wearing clothing items or signs displaying offensive text and/or images.
- Guests will comply with requests from venue staff regarding facility operations and emergency response procedures.
Guests with tickets located close to the playing floor for all basketball events and close to the stage, ice, floor for all other events may be subject to enhanced code of conduct. For further information on this enhanced code of conduct please email BLFGuestRelations@pacers.com.
The arena staff has been trained to intervene where necessary to help ensure that the above expectations are met. Guests are encouraged to report any inappropriate behavior to the nearest usher, security guard, guest services staff member or anonymously through our texting system. Guests may text the keyword “BLF”, then a [space], then the issue and building location to 69-050. Participation in this service is free of charge but standard carrier text messaging and data charges may apply.
Guests who choose not to adhere to the above code of conduct will be subject to ejection without refund, and may also be in violation of city ordinances resulting in possible arrest and prosecution. Thank you for your cooperation!
Service animals are permitted at Bankers Life Fieldhouse. The Americans with Disabilities Act (ADA) defines a service animal as any dog, such as a guide dog or signal dog that is individually trained to provide assistance to an individual with a disability. This includes psychiatric service animals that are individually trained to provide service to individuals with psychiatric or neurological disabilities, such as preventing or interrupting impulsive or destructive behaviors. Service animals must be harnessed, leashed or tethered at all times, unless special circumstances exist, and will be required to rest in the seating area of the individual with a disability, rather than in the aisle. A guest whose service animal poses a threat to the safety of other guests and employees, or whose animal is not housebroken, may be asked to escort the animal off the premises.
Proper identification of service dog may be required. If a guest plans on bringing a service dog into the venue, we encourage them to contact us as early as possible for potential seating relocation purposes. If you have any questions about service animals or any other type of assistance animals, please contact Bankers Life Fieldhouse via email at BLFGuestRelations@pacers.com or call (317) 917-2734 for further assistance.
Bankers Life Fieldhouse is pleased to offer sign language interpretation during events for guests with hearing impairments. ASL Interpreters are available with a two-week (minimum) advanced notice. Please call (317) 917-2734 with the event date and time for which service is requested. Seat location (as printed on your ticket) will be necessary to secure the service. The names of the guest(s) needing the service and a telephone number or e-mail address will also be beneficial for follow up. A request for an ASL interpreter can also be made via e-mail at BLFGuestRelations@pacers.com.
Bankers Life Fieldhouse is smoke free. Smoking, including the use of pipes, e-cigarettes and vaporizers, or similar products, is not permitted within eight (8) feet outside any entrance or exit (per State Law). Any guests wishing to smoke during an event may utilize our designated exterior guest smoking areas provided on each level of the Fieldhouse.
Souvenir stands are located throughout Bankers Life Fieldhouse.
Locations during Indiana Pacers Games:
- Main Concourse: across from section 2, section 19, and near sections 14/15
- Krieg DeVault Club Level: near the Varsity Club presented by UPS
- Balcony Level: section 210 and section 223
Locations during Indiana Fever Games:
- Main Concourse: across from section 2 and near sections 14/15
Other events:
Points of sale will be available at various locations at the show’s discretion. To locate a souvenir stand nearest you, contact one of our Ushers or a Guest Relations representative. See Gift Shop.
Collapsible stroller units may be stored beneath your assigned seat(s). For assistance with other units, please contact Guest Relations or the usher in your seating area.
Taxicab service is available throughout Indianapolis. In addition to traditional taxicab services, Yellow Cab offers wheelchair accessible transportation and may be contacted at (317) 487-7777. During events, Guest Relations is available to assist in calling a taxicab should you need assistance.
For the latest in Pacers gear and the hottest fashionable Fever wear visit the Team Store. Located on the northwest (Pennsylvania Street) corner of Bankers Life Fieldhouse, the 3,000-square foot Team Store is the official team store of the Indiana Pacers and Indiana Fever, as well as the Fort Wayne Mad Ants. The retail space also includes the Blue Moon Tap Room and a Jason’s Deli as well as an 18-foot-in-diameter basketball.
For your convenience, additional merchandise stands are located throughout the building, during all Pacers and Fever games, as well as many other events
The Team Store is open Monday through Saturday, 10:00 a.m. – 5:00 p.m., during Pacers and Fever games, as well as some other events. The Team Store is closed on non-event Sundays, but may have hours of operation if there is a public event at Bankers Life Fieldhouse. Please call (317) 917-2755 to confirm store hours in advance. Major credit cards are accepted. Additionally, you may shop online 24 hours a day at PacersTeamStore.com.
Single Game/Event Tickets
Tickets and information for Bankers Life Fieldhouse events are available online by clicking on our Events or Tickets page on our website, bankerslifefieldhouse.com. Tickets for Bankers Life Fieldhouse events may be purchased by clicking here, visiting the Bankers Life Fieldhouse Box Office or any Ticketmaster location, or calling (800) 745-3000. See Box Office.
Season Tickets
Full, half and mini plan season ticket packages for the Pacers and the Fever are available at various price points.
- Pacers season ticket information, call (317) 917-2827
- Fever season ticket information, call (317) 917-2528
A Season Ticket Experience Manager is assigned to every Season Ticket Holder’s account. Season Ticket Holders may contact them directly to address any concerns, purchase additional tickets, address invoice questions, schedule a meeting or for any other special request. To contact your Season Ticket Experience Manager, please call (317) 917-2525 for the Pacers, or call (317) 917-2528 for the Fever.
Suites
A Suite at Bankers Life Fieldhouse offers a private, relaxing and intimate setting in an exciting and electric atmosphere. Suites offer the perfect environment for business or social gatherings, whether you’re entertaining clients, prospects and employees or celebrating a special occasion with friends & family.
Located on the Krieg DeVault Club Level, our suites accommodate 10-50 guests with their own private seating and offer a great view for any event. Inside the suite, guests can enjoy a private atmosphere with comfortable furnishings and HDTV. To further enhance your experience, Levy Restaurants offers catering options. Bankers Life Fieldhouse has a limited number of suites available on a per event basis for Pacers and Fever games as well as concerts and special events. For more information, please call (317) 917-2801 or click here.
Sells Group Loft
The Sells Group Loft is a new and unique premium seating experience located on the south end of the Krieg DeVault Club Level. The Sells Group Loft features a mix of 4-seat Loge and Theater Boxes. It offers access to an all-inclusive club and hospitality space for Pacers and Fever games as well as select Bankers Life Fieldhouse events. This exclusive area provides the perfect setting to entertain business clients, prospects, employees or enjoy a nice event with friends and family. For more information on the Sells Group Loft, please call (317) 917-2801.
LightBound Courtside Club
The LightBound Courtside Club is open and accessible for all Pacers and Fever home games. Guests of the LightBound Courtside Club will enjoy a completely revitalized premium experience and atmosphere. During all Pacers and Fever home games, this exclusive premium space is available to courtside ticket holders seated in rows 1–7 located in sections 1–20. Additionally, the LightBound Courtside Club may be open for select concerts to enjoy a nice dinner or drinks prior to the main act’s performance. For additional information, please contact your Pacers Representative or call (317) 917-2500.
Group Tickets
Groups of 10 or more can purchase discounted tickets for select events including all Pacers and Fever home games. For group ticket information, please call (317) 917-2827.
Group tours (fifteen (15) or more guests) of Bankers Life Fieldhouse are available by appointment only. Preferred dates and times are Monday, Wednesday and Friday at 10:00am or 1:00pm, however other dates and times may be considered. Tour availability is based on the Bankers Life Fieldhouse schedule. All proceeds benefit surrounding communities through the Pacers Foundation. To access the tour reservation form click here. For more information, please call (317) 917-2979 or email BLFGuestRelations@pacers.com.
Standard Group
Adults (19-64) @ $4.50
Seniors (65+) @ $3.50
Children (5-28) @ $3.50
Children 4 and under free
School (K-12) Groups
Teachers $4.00
Students $2.50
Pacers fans can also now depend on Uber to get to and from the game by taking advantage of the new dedicated Uber pick-up and drop-off zones outside Bankers Life Fieldhouse. Fans that request an Uber from Bankers Life Fieldhouse may be directed via the Uber app to the new Uber Pickup Zone located in the alley between East Maryland Street and Bankers Life Court to find their Uber.
Water/drinking fountains are located on all levels throughout Bankers Life Fieldhouse.
For individuals who have limited mobility or accessibility needs, an escort is available to transport/assist guests from our Entry Pavilion to your seats. Requests may be placed at any entrance by notifying a member of our staff. A member of our staff will return with the wheelchair to escort you to the exit at the end of the event. If a wheelchair escort is required during the event, you may notify a member of our staff and we will be happy to assist. Please note that wheelchairs are limited and subject to availability at that time. Wheelchairs are not available for continuous use throughout the event.
Will Call is available at the Bankers Life Fieldhouse Box Office located in the Entry Pavilion. The Bankers Life Fieldhouse Box Office is open Monday-Saturday from 10:00 a.m. to 5:00 p.m. The box office hours of operation will vary on weekends and event days. For exact hours on weekends and event days please call the Bankers Life Fieldhouse Box Office at (317) 917-2727.
Thirty-minute parking for Bankers Life Fieldhouse Box Office purchases is available as indicated in the lot on the northwest corner of the building. Accessible from Pennsylvania Street, those spaces are marked with signs that read “30 minute parking for Box Office and Team Store”. Parking in other spaces not indicated for Box Office or Team Store may result in towing at owner’s expense.
Photo identification is necessary to claim tickets left at Will Call. Only the person whose name is written on the tickets will be allowed to retrieve them. Season Ticket Holders may pick-up their tickets at designated Season Ticket Holder Will Call windows on a game day until 30 minutes past tipoff.
