Disabled Guest Services

Bankers Life Fieldhouse takes special pride in its efforts to meet the needs of all guests. The Fieldhouse meets, and in most cases, exceeds the requirements of the Americans with Disabilities Act. To request a Disability Guide outlining the services for those in need, please call (317) 917-2500 or make your request online at bjbrown@pacers.com .

Following is a short list of services:

Assisted Listening Devices: Available upon request. For details see the nearest Guest Relations representative. Advanced notice is requested to insure availability.

ASL Interpreters: Requests will be accommodated with advance notice provided by guests. We ask that a minimum of five days advance notice be given for the accommodation prior to the date of the ticketed event.  Please call (317) 917-2734 with the event date and time for which service is requested. Seat location (as printed on your ticket) will be necessary to secure the service. The names of the guest(s) needing the service and a telephone number or e-mail address will also be beneficial for follow up. A request for an ASL interpreter can also be made via e-mail at BLFGuestRelations@pacers.com.

Disability Drop-Off Point: Located on Bankers Life Court, immediately north of the Entry Pavilion. Bankers Life Court is a one-way street eastbound off of Pennsylvania Street. It exits onto Delaware Street. No parking is allowed.

Disability Seating: Contact the nearest usher for assistance. Wheelchair locations and modified aisle seats with ample room are available throughout the Fieldhouse. Seating is dispersed both vertically and horizontally.

Parking: While Bankers Life Fieldhouse neither owns nor manages parking facilities, there are a number surrounding the building, each with a number of Handicap Parking spaces. The Virginia Avenue Garage is on the northeast corner of the building, and has a bridge that stretches from the third floor of the garage to the building. Once across, when doors open, guests can use the catwalk to access the elevator and all seating. Click here to purchase parking in advance.

Restrooms: Bankers Life Fieldhouse is generously equipped with accessible facilities on all levels. All restrooms are adapted for service to disabled patrons. Unisex/Family restrooms are also available.

Telephones TDD/TTY: Located the receptionist area on the Founders Level and Security Control on the event level. See the nearest usher or Guest Relations staff person for assistance.

Tickets: Are available through Ticketmaster outlets or in person at the Fieldhouse box office. If you are injured after the purchase of your tickers, please bring your ticket(s) to the Fieldhouse box office to see what options are available.

Wheelchairs: Guests needing assistance (once inside the building) may go to the Guest Relations desk in the Entry Pavilion and request the service. A wheelchair will be summoned and made available to assist guests to and from their seats, on a first come first served basis. Wheelchairs are not available for loan or rental.

Contact Us
Box Office: 317.917.2727
125 S. Pennsylvania St.
Indianapolis, IN 46204
© 2018 Bankers Life Fieldhouse