Mobile Ticketing Policy

You’ll enter your Bankers Life Fieldhouse event using a Mobile Ticket. Mobile ticketing is the safest and most convenient way to access your event. With this ticket delivery method, your mobile ticket will be displayed on your phone to get into the event, and tickets will not be emailed or available to print.

Did you purchase tickets for a group or planning to arrive separately? You can transfer tickets in advance to friends and family using the Ticketmaster App. This will help everyone to easily scan in at the entry gate, explore the venue, and quickly get to their seats.

To expedite entry, we recommend adding your tickets to your phone’s wallet before heading to your event.

How to access your mobile tickets*

(1) Using your Ticketmaster App or mobile web, login and select your event
(2) View and add your ticket(s) to your phone’s wallet in advance
(3) From your phone’s wallet, show your mobile ticket(s) at entry and you’re all set!

You can also check out step-by-step instructions how to access your mobile tickets. Click here for more details.

If you run into any mobile ticket issues, visit the Bankers Life Fieldhouse box office for assistance on the day of the event, and be prepared to show your ID.

How to transfer tickets*

(1) Using your Ticketmaster App or mobile web, login and select your event
(2) Select the Transfer Tickets button and the tickets you’d like to transfer
(3) Enter your recipient’s information and send

Once your recipient accepts the tickets, they will no longer be valid for use from your account. When you have more than one ticket to transfer, just repeat the steps above.

To make your event a memorable one, we have a few tips to expedite entry…

  • Add your ticket(s) to your phone’s wallet in advance to avoid slow or weak wifi signals at the venue.
  • Now’s the time to transfer any tickets you’re holding for friends and family. This will help everyone to easily scan in at the entry gate, explore the venue, and quickly get to their seats.
  • Make sure you have a full battery charge before you head out for the night.

*Please note, not all tickets are eligible for mobile delivery and ticket transfer.

Visit our Help Center for additional information and discover more way to connect with us.

Contact Us
Box Office: 317.917.2727
125 S. Pennsylvania St.
Indianapolis, IN 46204
© 2019 Bankers Life Fieldhouse