COVID-19 Info

Mar 11 // 2020

(updated as of September 13, 2020)

The health and safety of our fans, visitors and staff is our top priority.

Bankers Life Fieldhouse has re-opened to the public on a limited basis. The Box Office hours will be Monday, Wednesday, and Friday from 12 p.m. – 5 p.m. The Team Store will be open for curbside pickup on Mondays, Wednesdays, and Fridays from 12 a.m. – 5 p.m., as well for as online orders, but will be closed to in-store guests at this time. Please remember that all visitors to Bankers Life Fieldhouse are required to wear a face covering or mask, in compliance with Marion County Health Department Public Health Order 20-2020.

Please visit BankersLifeFieldhouse.com for the most up-to-date information and pacersteamstore.com for any online merchandise purchases.

Bankers Life Fieldhouse and Pacers Sports & Entertainment will continue to provide updates on an event-by-event basis including ticket information here on this webpage and through social media as information becomes available.

For general questions, please contact Guest Relations by calling 317-917-2500, Monday-Friday from 9:00 AM – 5:00 PM.

If you have any further ticketing questions contact the Box Office by calling 317-917-2727, Monday-Friday from 10:00 AM – 5:00 PM.

For the most up-to-date guidance from the Marion County Public Health Department, click here. For updates from the State of Indiana Department, click here.

In compliance with State of Indiana Executive Order 20-26, Pacers Sports & Entertainment has created policies to ensure the health and safety of our staff and guests while at our facilities. Click here for more information.


Indiana Pacers:

The NBA and NBPA have finalized a comprehensive plan to restart and complete the 2019-20 season at a single-site campus at Walt Disney World Resort in Orlando. The Pacers will play eight “seeding games” in Orlando before entering the playoffs.

As a result, all remaining 2019-20 regular season home games scheduled to be played at Bankers Life Fieldhouse will not take place. Fans who purchased tickets to any of those home games can receive a refund at their original point of purchase.

If you are a season ticket holder, please contact your season ticket representative directly.

For fans who purchased tickets directly from Ticketmaster on a single game basis you may contact Ticketmaster directly at 1-800-653-8000. We recommend having your seat location, contact information and method of payment available at the time of your call.

Please keep in mind that due to the heavy call volume of cancelled or rescheduled events throughout the country, wait times may be significant. For more info, please visit: https://www.nba.com/pacers/tickets or you may call the box office at 317-917-2727.


Fieldhouse Events:

March 11-15 – B1G Men’s Basketball Tournament canceled

  • Refunds are available at the original point of purchase.

March 19 – MercyMe

  • Rescheduled for March 14, 2021
  • Tickets for original date will be honored for rescheduled date.
  • IMPORTANT: Guests will have until August 16, 2020 to request a refund.
  • Refunds may be obtained at the point of purchase.

March 22 – Wild ‘N Out canceled

  • Refunds may be obtained at original point of purchase.

March 25 – Billie Eilish

  • No new date has been announced.
  • Tickets for original date will be honored for the rescheduled date.
  • Guests will have until June 11 to request a refund.
    • IMPORTANT: This will be the only opportunity to request a refund.
    • Please note this is a change from the refund policy previously posted here.
  • Refunds may be obtained at the point of purchase.
  • Beginning May 18, the Bankers Life Fieldhouse Box Office will be open to the public Monday/Wednesday/Friday from 10 a.m. – 3 p.m.
  • Guests who purchased tickets at the Bankers Life Fieldhouse box office may also contact [email protected] for further information.

March 26 – Elton John

  • New date to be announced.
  • Tickets for the original date will be honored for rescheduled date.
  • IMPORTANT: Beginning on June 3, guests will be able to request refunds for a 30-day period that will close July 2.
    • Once a rescheduled date is announced, a second 30-day window will open for refund requests.

April 1 – Michael Bublé

  • Rescheduled for March 18, 2021
  • Tickets for the original date will be honored for rescheduled date.
  • Guests who purchased tickets at the Bankers Life Fieldhouse box office should contact [email protected] for further information.
  • Click here for the official announcement.

April 10 – Spring Megafest canceled

  • Refunds may be obtained at original point of purchase.

April 16 – Dan + Shay

  • In light of the ongoing COVID-19 pandemic, the Dan + Shay show has been rescheduled to October 1, 2021. Ticket buyers should hold on to their tickets as they will be honored at the rescheduled date.
  • For additional information about this rescheduled event, click here.

October 15 – Alabama

  • Rescheduled for April 8, 2021
  • Tickets for the original date will be honored for rescheduled date.
  • Guests who purchased tickets at the Bankers Life Fieldhouse box office should contact [email protected] for further information.
  • Click here for the official announcement.

News Releases:

May 13: https://www.ibj.com/articles/marion-county-to-ease-stay-home-order-friday-with-several-restrictions

May 4: https://www.indystar.com/story/news/health/2020/05/01/coronavirus-indiana-what-we-learned-governor-eric-holcomb-update/3060909001/

April 6: https://www.bankerslifefieldhouse.com/bankers-life-fieldhouse-news/governor-holcomb-and-mayor-hogsett-announce-coalition-to-flatten-the-covid-19-curve-across-state-public-invited-to-make-commitment/

For additional information on all Pacers Sports & Entertainment entities, see below: