COVID-19 Info

Mar 11 // 2020

(updated as of October 12, 2020)

The health and safety of our fans, visitors and staff is our top priority.

Bankers Life Fieldhouse has re-opened to the public on a limited basis. The Box Office and Team Store are open for curbside pickup on Mondays, Wednesdays, and Fridays from 12 p.m. – 5 p.m., as well for as online orders, but will be closed to in-store guests at this time. Please remember that all visitors to Bankers Life Fieldhouse are required to wear a face covering or mask, in compliance with Marion County Health Department Public Health Order 20-2020.

Beginning on November 30, the Box Office and Team Store will be open Monday – Saturday, 12 p.m. - 5 p.m. Please note that as of now Saturday hours are only Dec. 5, Dec. 12 and Dec. 19. The Box Office and Team Store will be closed Dec. 24 and 25, Dec. 31 and Jan. 1. 

 

If you have any further ticketing questions contact the Box Office by calling 317-917-2727, Monday-Friday from 10:00 a.m. – 5:00 p.m.

Please visit BankersLifeFieldhouse.com for the most up-to-date information and pacersteamstore.com for any online merchandise purchases.

Bankers Life Fieldhouse and Pacers Sports & Entertainment will continue to provide updates on an event-by-event basis including ticket information here on this webpage and through social media as information becomes available.

For general questions, please contact Guest Relations by calling 317-917-2500, Monday-Friday from 9:00 a.m. – 5:00 p.m.

If you have any further ticketing questions contact the Box Office by calling 317-917-2727, Monday-Friday from 10:00 a.m. – 5:00 p.m.

For the most up-to-date guidance from the Marion County Public Health Department, click here. For updates from the State of Indiana Department, click here.

In compliance with State of Indiana Executive Order 20-26, Pacers Sports & Entertainment has created policies to ensure the health and safety of our staff and guests while at our facilities. Click here for more information.


Indiana Pacers:

Fans who purchased tickets to 2019-2020 home games scheduled after March 11, 2020, can receive a refund at their original point of purchase. We are continuing to work with the NBA regarding the 2020-21 season schedules and will provide our fans with more information as it becomes available on this page.

If you are a season ticket holder, please contact your season ticket representative directly.

For fans who purchased tickets directly from Ticketmaster on a single game basis you may contact Ticketmaster directly at 1-800-653-8000. We recommend having your seat location, contact information and method of payment available at the time of your call.

Please keep in mind that due to the heavy call volume of cancelled or rescheduled events throughout the country, wait times may be significant. For more info, please visit: https://www.nba.com/pacers/tickets or you may call the box office at 317-917-2727.


Fieldhouse Events:

March 11-15 – B1G Men’s Basketball Tournament canceled

  • Refunds are available at the original point of purchase.

March 19 – MercyMe

  • Rescheduled for March 14, 2021
  • Tickets for original date will be honored for rescheduled date.
  • IMPORTANT: Guests will have until August 16, 2020 to request a refund.
  • Refunds may be obtained at the point of purchase.

March 22 – Wild ‘N Out canceled

  • Refunds may be obtained at original point of purchase.

March 25 – Billie Eilish

  • No new date has been announced.
  • Tickets for original date will be honored for the rescheduled date.
  • Guests will have until June 11 to request a refund.
    • IMPORTANT: This will be the only opportunity to request a refund.
    • Please note this is a change from the refund policy previously posted here.
  • Refunds may be obtained at the point of purchase.
  • Guests who purchased tickets at the Bankers Life Fieldhouse box office may also contact [email protected] for further information.

March 26 – Elton John

Elton John’s show originally scheduled for March 26, 2020 has been rescheduled to  April 1, 2022. All tickets purchased for the originally scheduled date are still valid. 

For additional information about this rescheduled event, click here.

April 1 – Michael Bublé

  • Rescheduled for March 18, 2021
  • Tickets for the original date will be honored for rescheduled date.
  • Guests who purchased tickets at the Bankers Life Fieldhouse box office should contact [email protected] for further information.
  • Click here for the official announcement.

April 10 – Spring Megafest canceled

  • Refunds may be obtained at original point of purchase.

April 16 – Dan + Shay

  • In light of the ongoing COVID-19 pandemic, the Dan + Shay show has been rescheduled to October 1, 2021. Ticket buyers should hold on to their tickets as they will be honored at the rescheduled date.
  • For additional information about this rescheduled event, click here.

October 15 – Alabama

  • Rescheduled for April 8, 2021
  • Tickets for the original date will be honored for rescheduled date.
  • Guests who purchased tickets at the Bankers Life Fieldhouse box office should contact [email protected] for further information.
  • Click here for the official announcement.

News Releases:

May 13: https://www.ibj.com/articles/marion-county-to-ease-stay-home-order-friday-with-several-restrictions

May 4: https://www.indystar.com/story/news/health/2020/05/01/coronavirus-indiana-what-we-learned-governor-eric-holcomb-update/3060909001/

April 6: https://www.bankerslifefieldhouse.com/bankers-life-fieldhouse-news/governor-holcomb-and-mayor-hogsett-announce-coalition-to-flatten-the-covid-19-curve-across-state-public-invited-to-make-commitment/

For additional information on all Pacers Sports & Entertainment entities, see below: