A-Z Guide

Bankers Life Fieldhouse is committed to giving you and your family the experience of a lifetime when attending an event in Indianapolis.

As you enter our doors, you will be immersed in a world of unforgettable history intertwined with modern innovations that make our venue one of the nation’s premier destinations. Below, we’ve provided a complete A-Z fan guide that details everything we have to offer. We hope you will create a lifetime of memories with us at the Fieldhouse of the Future.

Address

Bankers Life Fieldhouse is located at 125 South Pennsylvania Street Indianapolis, IN 46204

AED Locations

Each level of the arena is equipped with an automated external defibrillator (AED), which can save lives in the event of sudden cardiac arrest. In the event of an emergency, please notify the nearest staff member.

Age Requirements

While Bankers Life Fieldhouse does not impose age restrictions on any event, parents may choose to screen the acts to determine if they are age-appropriate. For Pacers and Fever games, once the child reaches 24 months old a ticket will be necessary for admission. There are events where the promoter requires that all guests, regardless of age, have a ticket to enter the event. For information specific to your event, please contact the Bankers Life Fieldhouse Box Office at (317) 917-2727.

Alcohol Policies

The Indiana Alcohol and Tobacco Commission (ATC) governs the sale and use of alcoholic beverages in Bankers Life Fieldhouse. To maintain compliance and for the safety of our guests, Pacers Sports & Entertainment asks that you observe the following:

  • By law, minors (under the age of 21) are not permitted to consume alcoholic beverages.
  • The number of alcoholic beverages served is limited to two (2) drinks per guest, per purchase, per valid ID.
  • Pacers Sports & Entertainment and Levy Restaurants reserve the right to check for proper identification and refuse service to persons under the age of 21, to those who appear to be intoxicated or those who are disturbing other guests.
  • Acceptable forms of valid United States identification are: Driver’s License, Passport, United States Passport Card, State Issued ID card with photo, and Military ID with photo.
  • Bringing alcoholic beverages into Bankers Life Fieldhouse is illegal.
  • Alcoholic beverages taken from suites or any restaurant within Bankers Life Fieldhouse must be poured into plastic cups.
  • Alcoholic beverages purchased inside Bankers Life Fieldhouse must be consumed inside the building.
  • Bankers Life Fieldhouse reserves the right to deny entry to guests who appear to be impaired.

The sale and service of all alcoholic beverages will cease at specific times during events, at times related to the game clock or the duration of the event for all general concession areas, in-seat service areas, and portable bars in accordance with the following:

  • Basketball: Beginning of the 4th Quarter
  • Concerts and other Events: One-hour prior to the end of the performance/event unless otherwise noted

Alcohol service can also be discontinued at the discretion of management.

Alcoholic beverages may not be available at all Bankers Life Fieldhouse events (Suites may or may not be affected). To determine the alcohol policy for a specific event in advance, call (317) 917-2500.

We encourage guests to drink responsibly and not to drive after drinking. See the Designated Driver Program.

Appearances

Pacers Sports & Entertainment front office personnel are available for speaking engagements, lunch meetings, and other functions. For more information contact Bill Benner at (317) 917-2781 or Danny Lopez ([email protected]).

Fever and Pacers players, the Pacers Fan Van, mascots, drumline, and dancers are sure to add excitement to any gathering. Please note, there may be fees associated with these appearances. See the contact information below.

ATMs

ATM-Key-Bank.jpgFor your convenience, KeyBank ATMs are located in the Entry Pavilion on the Pennsylvania Street side, on the Main Concourse at Section 19 and on the Balcony Level at Section 211. 

Autographs

When public autograph sessions are scheduled for players or other celebrities, it will be announced in advance through the media, and guidelines will be given at that time. During all autograph opportunities, please obey the direction of the building staff and security.

Special requests from nonprofit organizations must be made in writing on the nonprofit organization’s original letterhead and submitted to the respective Community Relations Department at least six weeks prior to the date needed. Please include the specific details of your request. Requests may be submitted online (see links below) or mailed to:

  • Indiana Pacers
    Attn: Richie Smith
    125 S. Pennsylvania Street
    Indianapolis, IN 46204
  • Indiana Fever
    Attn: Roberta Courtright
    125 S. Pennsylvania Street
    Indianapolis, IN 46204

Baby Care

Baby Bags/Bottles/Formula: Baby bags, plastic bottles, and formula are permitted into the building. Should the bag become an obstruction due to its size, guests may be asked to check the bag at our Entry Pavilion Guest Relations desk.

Boomers Buddies: This free service is for the benefit of both children and guests with disabilities. Boomer’s Buddies is a service that provides an identification bracelet to write parent’s/responsible party’s seat location and cell phone number, in case the child or guest gets separated from their party. To register, please visit Guest Relations on any level of Bankers Life Fieldhouse.

Changing Tables: Changing Tables are located in the handicap accessible stalls of the women’s and men’s restrooms on all levels. Tables are also available in the gender-neutral restrooms near suites 20 and 28 on the KeyBank Suite Level.

Gender-Neutral Restrooms: For your convenience, gender-neutral restrooms are available on all levels of the building.

  • KeyBank Suite Level: Near Suites 1, 10, 19, 20, and 28
  • Main Concourse: Section 2
  • Krieg DeVault Club Level: Section 108/109
  • Balcony Level: Sections 204 and 216

Nursing: Our nursing mothers’ room is open for all events and is located on the Main Concourse at Section 9 near the Plant Fitness Lounge.

Strollers: Collapsible stroller units may be stored beneath your assigned seat(s). For assistance with other units, please contact Guest Relations or the Usher in your seating area.

Lost Child: A procedure is in place to assist you in finding your lost child. A lost guest should be escorted to the nearest Usher, Security Guard, Guest Relations representative or other staff member. If a guest is lost or separated from their group, please notify the nearest employee for further assistance. Guests are encouraged to use the Boomer’s Buddies identification bracelets. Please visit the nearest Guest Relations desk for assistance. See Boomer’s Buddies.

Banquet/Celebration Facilities

Paint a fresh new image of meetings, conferences, weddings, parties, team building exercises or celebrations of all sorts. We’re excited to help plan and execute your next event with professionalism, style, enthusiasm and excitement. The Bankers Life Fieldhouse experience can be tailored to be your home away from home meeting place. All spaces are convertible to accommodate a number of event types.

  • Founders Dining Room/Board Room (capacity 50)
  • Practice Court (capacity 500)
  • Main Court (capacity 3,000)
  • LightBound Courtside Club (capacity 400)
  • Entry Pavilion (capacity 1,500)
  • Entry Pavilion/Main Concourse (capacity 3,000)
  • Planet Fitness Lounge (capacity 150)
  • Pacers Square (capacity 400)
  • Varsity Club presented by UPS (capacity 400)
  • Suites (capacity 20-50)

To secure your space, please call our booking department at (317) 917-2500 or request more info online.

Bags/Backpacks

Backpacks (with the exception of single-compartment drawstring bags that meet the NBA bag-size requirements, or media backpacks that are screened at the media entrance), hard-sided bags and any bag larger than 14”x14”x6” will not be allowed. Discretion is allowed for purses, and diaper bags that, while having the appearance of backpacks, generally are sized differently, and have a different purpose. These are allowed on a case-by-case basis and subject to management approval. All guests entering the Fieldhouse are subject to security screening, visual inspection, and bag inspection conducted by Bankers Life Fieldhouse personnel.

Bags/Luggage

Security policies and staff are in place to ensure a safe facility and event for all guests, employees, and participants. All guests entering the Bankers Life Fieldhouse are subject to a security screening, visual inspection, and bag inspection conducted by Bankers Life Fieldhouse personnel. Security screenings are designed to detect prohibited items from entering the venue.

Backpacks (with the exception of single-compartment drawstring bags that meet the NBA bag-size requirements, or media backpacks that are screened at the media entrance), hard-sided bags and any bag larger than 14”x14”x6” will not be allowed. Discretion is allowed for purses and diaper bags that, while having the appearance of backpacks, generally are sized differently, and have a different purpose. These are allowed on a case-by-case basis and subject to management approval. All guests entering the Fieldhouse are subject to security screening, visual inspection, and bag inspection conducted by Bankers Life Fieldhouse personnel.

Weapons of any type, including (but not limited to) guns, chains, spikes, selfie sticks, sharp objects, pocket knives, mace/pepper spray or any other item deemed by management as a safety or security concern, will not be permitted inside the building. See Prohibited Items.

Bicycle Parking

The city of Indianapolis has placed bike racks under the Virginia Avenue Garage on the corner near Maryland Street. Some area parking meters are also equipped to secure your bike.

Boomer's Buddies

This free service is for the benefit of both children and guests with disabilities. Boomer’s Buddies is a service that provides an identification bracelet to write parent’s/responsible party’s seat location and cell phone number, in case the child or guest gets separated from their party. To register, please visit Guest Relations on any level of Bankers Life Fieldhouse.

Box Office

Tickets and information for Bankers Life Fieldhouse events are available online by clicking on our Events & Tickets page on our website. Tickets for Bankers Life Fieldhouse events may be purchased by online or by visiting the Bankers Life Fieldhouse Box Office.

The Bankers Life Fieldhouse Box Office is located in the Entry Pavilion of the Fieldhouse. They are open Monday-Saturday from 10:00 a.m. to 5:00 p.m. The Box Office hours of operation will vary on weekends and event days. For exact hours on weekends and event days please call the Bankers Life Fieldhouse Box Office at (317) 917-2727.

Acceptable payment methods are: cash, check (accepted up to 14 days prior to the event), Visa, MasterCard, Discover and American Express.

Thirty-minute parking for box office purchases is available as indicated in the lot on the northwest corner of the building. Accessible from Pennsylvania Street those spaces are marked with signs that read “30-minute parking for Box Office and Team Store”. Parking in other spaces not indicated for Box Office or Team Store may result in towing at owner’s expense.

Guests attending an event at Bankers Life Fieldhouse are also able to purchase tickets to future events by visiting the Guest Relations desk on the Main Concourse at Section 19 once they have entered the ticketed area. Please note that only credit cards will be accepted at this location. Guests are still able to purchase tickets from the Box Office windows directly if using cash or check if they are not inside the ticketed area.

Buses

IndyGo bus services are available for transportation to and from Bankers Life Fieldhouse. The bus schedule will vary with each route. Contact IndyGo for scheduled information, including Open Door service for guests with disabilities, at (317) 635-3344 or IndyGo.net.

Camera/Video Equipment

Camera policies vary with each event. For specific information pertaining to your event, call (317) 917-2500.

For Pacers and Fever Basketball Games, as well as all other NBA/WNBA events:

  • NBA policy strictly prohibits the use of still photos or video footage for commercial purposes without the express written approval of the NBA.

Non-professional still cameras (digital or film) are allowed at Pacers and Fevers basketball games in Bankers Life Fieldhouse. Non-professional lenses are generally defined as lenses less than 6″ in length and are black in color, or with an electronic or manual lens that extends two inches (2”) or less. Professional cameras (generally defined as a camera with a detachable lens longer than 6″, or large lenses that are dark grey in color, or with an electronic or manual lens that extends more than two inches (2”) are PROHIBITED.

  • iPads are allowed at Pacers and Fever Games, as long as they do not obstruct another guest’s view of the playing surface.
  • Video cameras, and recording video with other devices, is prohibited. We reserve the right to disallow cameras that, in the opinion of management, may be used to produce professionally marketed images.
  • Tripods and other equipment that could pose a tripping hazard are not permitted.
  • Standing or positioning oneself in order to take pictures in a manner that obstructs the view or enjoyment of the event by others is not permitted. Selfie sticks are not allowed in the building.

For all other events:

The above policy represents the general camera/video policy for events at Bankers Life Fieldhouse. Because each show dictates its own camera policies, this may be further restricted or may be less stringent. As a general rule cameras with any detachable lens, or with an electronic or manual lens that extends more than one inch (1”) are prohibited for concerts and non-NBA/WNBA events.

  • Tripods and other equipment that could pose a tripping hazard are not permitted.
  • Standing or positioning oneself in order to take pictures in a manner that obstructs the view or enjoyment of the event by others is not permitted. Selfie sticks are not allowed in the building.
  • Bankers Life Fieldhouse management will enforce these policies as specified. We reserve the right to disallow cameras that, in the opinion of management, may be used to produce professionally marketed images or that violate event rules. Guests may call (317) 917-2500 for specific requirements or restrictions.

Child Admissions

Children’s ticket policies vary by event. For Pacers and Fever games, once the child reaches 24 months old a ticket will be necessary for admission. There are events where the promoter requires that all guests, regardless of age, have a ticket to enter the event. Requirements for other events held at Bankers Life Fieldhouse may vary. However, for every event a child will require a ticket in order for them to have their own seat. To verify the policy for a specific event, please contact the Bankers Life Fieldhouse Box Office at (317) 917-2727.

Code of Conduct

Bankers Life Fieldhouse is committed to creating a safe, comfortable and enjoyable entertainment experience. Guests have a right to expect an environment where:

  • Guests will be treated in a consistent, professional, and courteous manner by all venue personnel.
  • Guests will enjoy every event free from disruptive behavior, including foul or abusive language or obscene gestures.
  • Guests will consume alcoholic beverages in a responsible manner. Intervention with an impaired, intoxicated, or underage guest will be handled in a prompt and safe manner.
  • Guests will sit only in their ticketed seats and show their tickets when requested.
  • Guests who engage in fighting, throwing objects, or attempting to enter the court/stage/restricted areas will be immediately ejected from the venue.
  • Guests will not smoke in the venue. Bankers Life Fieldhouse is a non-smoking venue. See Smoking Policy.
  • Guests will be required to wear a shirt and shoes at all times. Bankers Life Fieldhouse management reserves the right to deny entry to guests wearing clothing items or signs displaying offensive text and/or images.
  • Guests will comply with requests from venue staff regarding facility operations and emergency response procedures

Guests with tickets located close to the playing floor for all basketball events and close to the stage, ice, floor for all other events may be subject to an enhanced code of conduct. For further information on this enhanced code of conduct please email [email protected].

The arena staff has been trained to intervene where necessary to help ensure that the above expectations are met, and guests are encouraged to report any inappropriate behavior to the nearest Usher, Security Guard, Guest Relations staff member or anonymously through our texting system. Guests are encouraged to use our Fan Texting system by texting the keyword “BLF”, then a [space], then the issue and location to 69-050. Participation in this service is free of charge but standard carrier text messaging and data charges may apply.

Guests who choose not to adhere to the above code of conduct will be subject to ejection without refund and may also be in violation of city ordinances resulting in possible arrest and prosecution. Thank you for your cooperation!

Compliments, Comments, Concerns

While attending an event at Bankers Life Fieldhouse, guests are invited to share compliments, complaints, and concerns at the nearest Guest Relations desk. Before or after the event please call us at (317) 917-2500 or email [email protected].

Guests are also encouraged to use our Fan Texting system by texting the keyword “BLF”, then a [space], then the issue and location to 69-050. Participation in this service is free of charge but standard carrier text messaging and data charges may apply.

Contact

Bankers Life Fieldhouse welcomes all feedback, questions, and concerns from our guests. Guests are able to call us at (317) 917-2500 or email [email protected].

Designated Driver Program

This program encourages guests to be responsible and appoint a member of their party as a designated driver, who is 21 years old with a valid driver’s license and agrees to refrain from the use of alcoholic beverages for a safe drive home. When you sign up at the Guest Relations desk between Sections 19 and 20 as a designated driver, Pacers Sports & Entertainment will treat you to a free non-alcoholic beverage.

Bankers Life Fieldhouse appreciates the loyal support of fans and want to do its part to assist those guests consuming adult beverages during events and don’t feel safe driving. If a guest needs assistance with a ride, please visit the Guest Relations desk on the Main Concourse between Sections 19 and 20 and we can assist with calling a taxicab service. See Taxi Service.

Directions

Find the most convenient path to Bankers Life Fieldhouse by visiting the directions & parking page.

Disturbances

All Guests must maintain reasonable, safe, and appropriate behavior at all times. Guests using offensive language or engaging in disorderly conduct will be subject to ejection without refund and may also be in violation of city ordinances resulting in possible arrest and prosecution.

Disturbances and dangerous conduct include, but is not limited to, the following:

  • Attempting to enter the field of play, court, state, or backstage areas without permission
  • Drunk and disorderly conduct
  • Fighting or challenging others to fight
  • Igniting and displays of flames
  • Interference with or delay of the game/event
  • “Mooning” or exposing private body parts
  • Placing children on shoulders
  • Standing on chairs
  • Taunting or using offensive language against the players, referees, or performers
  • Throw, discharge, or launch any liquid substance or objects
  • Using profanity and/or offensive words, which are likely to provoke a violent reaction from others
  • Violation of Bankers Life Fieldhouse event policies
  • Violation of the local, state, and federal laws and statues
  • Willfully and maliciously disturbing another guest/employee with loud and unreasonable noise

Donation Requests

The Pacers and Fever Community Relations Departments make donations to not-for-profit organizations only. Generally, donations are not made to individuals except in the cases of terminally ill children referred by the Indiana Children’s Wish Fund and/or the Make-A-Wish Foundation.

All requests must be made in writing on the requesting organization’s original letterhead and submitted to the respective Community Relations Department at least six weeks prior to the date of the event. You may also fill out the online Donation Request Form for Indiana Fever here and Indiana Pacers here.

  • Indiana Pacers
    Attn: Kristina Wedseltoft
    125 S. Pennsylvania Street
    Indianapolis, IN 46204
  • Indiana Fever
    Attn: Roberta Courtright
    125 S. Pennsylvania Street
    Indianapolis, IN 46204

The supply of available merchandise in comparison to the number of requests received makes it necessary for the Community Relations Department to make only one donation of one item to any organization within any given season. Every effort is made to fill the specific requests of organizations; however, pending availability, the Community Relations Department reserves the right to make the final determination on the donated item(s).

Doors Open

Door opening times for Bankers Life Fieldhouse events will vary according to each event. For Pacers and Fever games, doors will open 60 minutes prior to tip off, unless otherwise noted. To verify when doors open for a specific event, please call us at (317) 917-2500.

Drop Off Area

Guests may use the designated Drop Off area located on Bankers Life Court. This is a one-way street eastbound off of Pennsylvania Street. When dropping off guests, please be cautious and pay careful attention to heavy traffic conditions. Vehicles must not be left unattended.

Elevators / Escalators

Elevators are located in the northeast area of Bankers Life Fieldhouse. Escalators are accessible from the Main Concourse and Balcony Levels on the Delaware Street (East) and Pennsylvania Street (West) sides of the Fieldhouse. There is also an escalator at the pedestrian bridge from the Virginia Avenue Garage to the Entry Pavilion.

Emergencies / Evacuations

Bankers Life Fieldhouse personnel have been trained in emergency procedures and will assist all guests in the event of an evacuation. In case of an emergency, please calmly follow the building procedures and staff’s instructions. 

Employee Recognition

Pacers Sports & Entertainment and Bankers Life Fieldhouse are proud of its commitment to the guest experience and we are pleased when we hear of employees who perform in an exemplary manner. If you would like to give any of our employees’ special recognition, please e-mail us at [email protected].

Employment Opportunities

Dedication and outstanding customer service is a must for individuals interested in the exciting and fast-paced sports and entertainment industry. To inquire about employment opportunities, please visit the Careers page.

Entrances

The two main entrances into Bankers Life Fieldhouse are located off of Pennsylvania Street and Delaware Street. Guests may also enter from pedestrian bridge connecting Bankers Life Fieldhouse to the Virginia Avenue Garage. For select high occupancy events, guests may also enter off of Pennsylvania Street and Delaware Street at the north stairwells. Signage will be posted when this is available.

Fan Code of Conduct

Bankers Life Fieldhouse is committed to creating a safe, comfortable, and enjoyable entertainment experience. Guests have a right to expect an environment where:

  • Guests will be treated in a consistent, professional, and courteous manner by all venue personnel.
  • Guests will enjoy every event free from disruptive behavior, including foul or abusive language or obscene gestures.
  • Guests will consume alcoholic beverages in a responsible manner. Intervention with an impaired, intoxicated, or underage guest will be handled in a prompt and safe manner.
  • Guests will sit only in their ticketed seats and show their tickets when requested.
  • Guests who engage in fighting, throwing objects, or attempting to enter the court/stage/restricted area will be immediately ejected from the venue.
  • Guests will not smoke in the venue. Bankers Life Fieldhouse is a non-smoking venue. See Smoking Policy.
  • Guests will be required to wear a shirt and shoes at all times. Bankers Life Fieldhouse management reserves the right to deny entry to guests wearing clothing items or signs displaying offensive text and/or images.
  • Guests will comply with requests from venue staff regarding facility operations and emergency response procedures.

Guests with tickets located close to the playing floor for all basketball events and close to the stage, ice, floor for all other events may be subject to enhanced code of conduct. For further information on this enhanced code of conduct please email [email protected].

The arena staff has been trained to intervene where necessary to help ensure that the above expectations are met. Guests are encouraged to report any inappropriate behavior to the nearest Usher, Security Guard, Guest Relations staff member or anonymously through our texting system. Guests may text the keyword “BLF”, then a [space], then the issue and building location to 69-050. Participation in this service is free of charge but standard carrier text messaging and data charges may apply.

Guests who choose not to adhere to the above code of conduct will be subject to ejection without refund, and may also be in violation of city ordinances resulting in possible arrest and prosecution. Thank you for your cooperation!

Fan Texting Service

Bankers Life Fieldhouse provides guests with an in-game texting service, allowing guests to text issues to building management anonymously and discretely without having to leave their seat. Guests may text the keyword “BLF”, then a [space], then the issue and building location to 69-050. Participation in this service is free of charge but standard carrier text messaging and data charges may apply.

This service should be used for legitimate safety, security, or guest services issues only and abuse will result in the number being blocked from the system for 24 hours.

First Aid Stations

A well-trained team of event workers and first aid staff are in place to assist in an emergency situation during public events. The First Aid Station on the Main Concourse is located near Section 7. Additional First Aid Stations will be staffed during certain events. In addition, Bankers Life Fieldhouse is equipped with Automatic External Defibrillators (AED).

If you have a unique situation that may require special assistance, please let us know the details of your visit in advance. Please call Guest Relations (317) 917-2734 with specific information, so we may pre-plan and make your stay with us as enjoyable as possible.

Emergency situations should be reported to the nearest Usher, Security Guard, Guest Relations representative or other staff for immediate follow up. You may also text first aid or security information by texting the keyword “BLF”, then a [space], then the issue and building location to 69-050. Participation in this service is free of charge but standard carrier text messaging and data charges may apply.

Food & Beverage

Levy manages all food and beverage outlets at Bankers Life Fieldhouse. Levy brings its signature of:

Concessions

An array of Concessions are located throughout the concourses with all the fan favorites and local fares.

In-Seat Service

During Indiana Pacers Games, In-Seat Service is an exclusive amenity to guests seated on the Krieg DeVault Club Level, so you do not miss any of the action on the floor. In-Seat Service is available to have your favorite food and beverage delivered right to your seats. For information on season tickets or ticket packages on our Krieg DeVault Club Level please call (317) 917-2827.

The Varsity Club presented by UPS

This full-service restaurant offers upscale dining in a spirited environment. Located on the north end of the Krieg DeVault Club Level, it is available to all ticketed guests during all Pacers home games and other select events. Visit the Varsity Club to see all it has to offer, from our Signature Chef Tables with a variety of dishes featuring the freshest ingredients, regional favorites, carving stations, and global selections to a handcrafted a la carte menu.

Walk-up seating is available on a limited basis. For your convenience during Pacers games, two seating options are available:

  • Pre-game seating 90 minutes prior to tip-off featuring our Chef’s Tables
  • Tip-off seating offers both an a la carte menu and Chef’s Tables

A special menu is available for children under the age of 10. All major credit cards are accepted. For more information, email [email protected].

LightBound Courtside Club

Offering one of the best VIP experiences at Bankers Life Fieldhouse, guests dining in the LightBound Courtside Club enjoy a high-quality restaurant experience and more. An extensive list of beverage offerings includes microbrews, wines, classic cocktails, and beers. During Pacers games, the LightBound Courtside Club is open to ticketed guests seated in Rows 1-7 located in Sections 1-20. During Fever games, the LightBound Courtside Club is open to all ticketed guests. For more information, call (317) 917-3558.

Planet Fitness Lounge

If you’re looking for an all-inclusive premium experience, Planet Fitness Lounge is the perfect spot. Experience an all-inclusive club at Bankers Life Fieldhouse, which all food, draft beer, wine, and soft drinks are complimentary for you and your guests. Chef Tables include a variety of dishes featuring regional favorites and fan-favorite action stations, with a great view of the action on the court. Planet Fitness Lounge is open to ticketed guests seated in Sections 110 and 111 for either an Indiana Pacers or Indiana Fever game. For information on season tickets or ticket packages please call (317) 917-2827.

Premium Luxury Suites

Levy provides and oversees all food and beverage service throughout our suites on both the KeyBank Suite Level as well as the Krieg DeVault Club Level. Levy pioneered the idea that restaurant quality food doesn’t need to be confined to a restaurant. We’re bringing you all of your favorites, right to your suite. Be sure you do not miss out on the Levy Signature Dessert Cart. For more information on suite availability, please call (317) 917-2801 or click here. See Tickets then Suites.

Private Event Catering

The Levy culinary team will create a customized menu featuring award-winning specialties, from bruschetta di parma, to seasoned beef tenderloin, to an array of signature desserts. There are numerous locations available throughout Bankers Life Fieldhouse, from the Varsity Club presented by UPS to the arena floor that are perfect for breakfast meetings and new product launches, to social celebrations and holiday parties. For more information, call (317) 917-3560.

Game Night Greetings

The Pacers and Fever are offering their fans the unique opportunity to send special greetings to a friend or loved one at all home games this season. Your message may contain up to 50 characters (including spaces and punctuation) and will run at the beginning of halftime on the 360-degree LED boards. All message requests are $50. Once your request is received you will be notified by email to receive a confirmation of your message and game date.

All message requests must be received 48 hours prior to the start of the game you are requesting. Requests will be considered in the order they are received and are limited to 20 messages a night. Pacers Sports and Entertainment reserves the right to reject any inappropriate messages and all messages must be in good taste, in conformance with community standards of decency and is subject to approval. Messages shall not include any offensive or foul language, may not refer to any other NBA/WNBA organization and should be of a non-commercial nature.

Learn More

Gift Cards/Certificates

Merchandise gift certificates in any amount can be purchased at the Team Store. See Team Store for hours.

Guest Relations

Our Guest Relations team is here to assist each of our guests and to help ensure a safe and enjoyable experience. For more information, please call us at (317) 917-2500 or email [email protected]. Guests can also visit one of our four (4) Guest Relations desks conveniently located in the following locations:

  • Entry Pavilion at the Delaware Street Entrance
  • Main Concourse between Sections 19 & 20
  • Krieg DeVault Club Level across from Suite 29
  • Balcony Level across from sections 206 / 207

Hotels

A large number of lodging facilities in and around the downtown Indianapolis area offer the comfort and convenience associated with local and national brands. Many are within walking distance from Bankers Life Fieldhouse. For a list of hotels in the area, please use this link to Visit Indy to help find the hotel that is best for you: www.visitindy.com; then type ‘downtown hotels’ in the search bar.

Internet/Wi-Fi

Free Wi-Fi access is available to all guests at Bankers Life Fieldhouse. Simply select BLFWiFi and accept the Terms and Conditions from your browser.

Lost Guest

A procedure is in place to assist you in finding your lost guest. A lost guest should be escorted to the nearest Usher, Security Guard, Guest Relations representative or other staff member. If a guest is lost or separated from their group, please notify the nearest employee for further assistance. Guests are encouraged to use the Boomer’s Buddies identification bracelets to assist with locating a lost guest in the event that they are separated from their party while attending an event at Bankers Life Fieldhouse. See Boomer’s Buddies.

Lost & Found

Any items found in the building should be turned in to the Guest Relations desk. Guests are encouraged to log into the Bankers Life Fieldhouse Lost & Found system to see if a lost item has been found by using this link: bankerslifefieldhouse.com/lost. Once the guest has completed the on-line form, they will be notified of a possible match and given directions to claim it. Unclaimed items will be donated to a local charity after a minimum of two weeks and a maximum of 30 days. Please call (317) 917-2979 or email [email protected] with questions or for further assistance.

Mascots

Boomer is the official mascot of the Indiana Pacers, while Freddy Fever leads the cheers as the official mascot of the Indiana Fever.

These lovable and extremely popular characters also make wonderful souvenirs. Whether on a T-shirt or in the form of a plush-doll, the Pacers Team Store has the perfect gift. Both mascots also make outside appearances for business meetings, sponsor appearances, birthday parties, camps, etc. To book a mascot for your next event, please call (317) 917-2882.

Meeting Space

Bankers Life Fieldhouse can accommodate groups of two (2) or more people, depending on your needs. Learn more about Bankers Life Fieldhouse meeting spaces by visiting the booking page.

Mobile Ticketing Policy

You’ll enter your Bankers Life Fieldhouse event using a Mobile Ticket. Mobile ticketing is the safest and most convenient way to access your event. With this ticket delivery method, your mobile ticket will be displayed on your phone to get into the event, and tickets will not be emailed or available to print.

Did you purchase tickets for a group or planning to arrive separately? You can transfer tickets in advance to friends and family using the Ticketmaster App. This will help everyone to easily scan in at the entry gate, explore the venue, and quickly get to their seats.

To expedite entry, we recommend adding your tickets to your phone’s wallet before heading to your event.

How to access your mobile tickets*

  1. Using your Ticketmaster App or mobile web, login and select your event
  2. View and add your ticket(s) to your phone’s wallet in advance
  3. From your phone’s wallet, show your mobile ticket(s) at entry and you’re all set!

You can also check out step-by-step instructions on how to access your mobile tickets.

View More Details 

If you run into any mobile ticket issues, visit the Bankers Life Fieldhouse box office for assistance on the day of the event, and be prepared to show your ID.

How to transfer tickets*

  1. Using your Ticketmaster App or mobile web, login and select your event
  2. Select the Transfer Tickets button and the tickets you’d like to transfer
  3. Enter your recipient’s information and send

Once your recipient accepts the tickets, they will no longer be valid for use from your account. When you have more than one ticket to transfer, just repeat the steps above.

To make your event a memorable one, we have a few tips to expedite entry…

  • Add your ticket(s) to your phone’s wallet in advance to avoid slow or weak Wi-Fi signals at the venue.
  • Now’s the time to transfer any tickets you’re holding for friends and family. This will help everyone to easily scan in at the entry gate, explore the venue, and quickly get to their seats.
  • Make sure you have a full battery charge before you head out for the night.

*Please note, not all tickets are eligible for mobile delivery and ticket transfer.

Visit our Help Center for additional information and discover more ways to connect with us.

Merchandise

Merchandise stands are located throughout Bankers Life Fieldhouse.

Locations during Indiana Pacers Games:

  • Main Concourse: across from Section 2 and at Section 19
  • Krieg DeVault Club Level: near the Varsity Club presented by UPS
  • Balcony Level: Section 210 and Section 223

Locations during Indiana Fever Games:

  • Main Concourse: across from Section 2

Other events:

Points of sale will be available at various locations at the show’s discretion. To locate a merchandise stand nearest you, contact one of our Ushers or a Guest Relations representative. See Team Store.

Pacers Foundation

Pacers Foundation, Inc., the public charity founded by Pacers Sports & Entertainment, is dedicated to improving the lives of Indiana’s young people by building individual and corporate partnerships that will provide assistance for projects that benefit Indiana’s youth. We strongly believe that in order to help Indiana’s youth make winning life choices, it requires all of us to do our part. Therefore, we invite you to join us in this effort by making a financial contribution to the Pacers Foundation and/or by volunteering your time to help the non-profits we fund. Join us in being a part of the solution. For information on how to submit a grant/scholarship application or make a donation, go to www.pacersfoundation.org or call (317) 917-2781.

Parent Waiting Areas

At select events, there may be a designated area for those bringing children but not attending the event. To determine availability and location information in advance, please call (317) 917-2500.

Parking

There are multiple parking options throughout the downtown area that are within walking distance of Bankers Life Fieldhouse. The Virginia Avenue Garage on the northeast corner of the building connects to the Fieldhouse from the third floor of the garage. The entrance to the Virginia Avenue Garage is located off of Maryland Street. Denison manages a number of parking facilities in the downtown areas and can share information that will make your experience an enjoyable one. For specific information related to bus parking near the Fieldhouse, contact Denison Parking at (317) 916-1760. You may also purchase individual parking passes in advance at select locations via ParkWhiz.

Phone Charging Stations

Phone-Charging-Station---Vertical-2.jpgThere are four (4) phone charging stations at Bankers Life Fieldhouse. Each charging station is conveniently located near the Guest Relations Desk on the following levels.

  • Entry Pavilion on the Delaware Street side entrance
  • Main Concourse between Sections 19 and 20
  • Krieg DeVault Club Level across from Suite 29
  • Balcony Level across from Sections 206 / 207

Prohibited Items

We ask all guests to arrive early and travel light. For your safety guests are subject to visual inspection (including the use of metal detecting magnetometers) of person, parcels, bags, containers and/or clothing capable of concealing prohibited items. Guests may refuse inspections; however, management reserves the right to refuse entry.

For safety reasons, prohibited items include but are not limited to:

  • Alcohol, drugs, illegal substances, or any paraphernalia associated with drug use
  • Audio/Video recorders, professional cameras, tripods
  • Backpacks
  • Bags larger than 14”x14”x6”
  • Beach balls or any projectiles or missiles
  • Cans, bottles, coolers, or other similar containers
  • Clothing that displays obscene/offensive language and/or pictures (as determined by Bankers Life Fieldhouse management)
  • Drones
  • Fireworks
  • Hard-sided bags
  • Laser pens/pointers of any type
  • Military or Tactical style clothing/gear (Active Duty Military uniforms are allowed)
  • Noisemakers such as air horns
  • Objects that obstruct another guest’s view of the playing/performance surface
  • Outside food or drinks
  • Pepper spray/Mace
  • Poles or sticks
  • Signs, flags, banners larger 11″X17″ or affixed to any pole
  • Skateboards/roller blades
  • Tripods, mono pods, or selfie sticks
  • Weapons of any type, including chains, knives, firearms, and spiked jewelry
  • Any other item deemed unacceptable by event/building management

If an item is revealed during a search, guests may dispose of the item or return the item to their vehicle.

Rental Space

Bankers Life Fieldhouse can accommodate groups of two (2) or more people, depending on your needs. See Banquet/Celebration Facilities.

Re-entry

For your safety, all exits are final. Guests are not permitted to leave an event at Bankers Life Fieldhouse and then re-enter the same event.

Restrooms

Men’s and Women’s restrooms are located on every level of Bankers Life Fieldhouse as well as in our Team Store. Restrooms located in our Team Store are only available during Team Store hours, please see Team Store.

For your convenience, gender-neutral restrooms are available on all levels of the building.

  • KeyBank Suite Level: Near Suites 1, 10, 19, 20, and 28
  • Main Concourse: Section 2
  • Krieg DeVault Club Level: Section 108/109
  • Balcony Level: Sections 204 and 216

There are no public restrooms located in our Entry Pavilion.

Ridesharing Services

Guests who use a ridesharing service such as Uber or Lyft can use our pickup and drop off area outside of Bankers Life Fieldhouse. Guests that request a ride sharing service from Bankers Life Fieldhouse may be directed via the app to the pickup area located in the alley between East Maryland Street and Bankers Life Court to find their ride.

Security

For safety purposes, guests are subject to visual inspection (including the use of metal detecting magnetometers) of person, parcels, bags, containers and/or clothing capable of concealing prohibited items. Guests may refuse inspections; however, management reserves the right to refuse entry.

See Something, Say Something™

The “If You See Something, Say Something™” campaign is a simple and effective program to engage the public and key frontline employees in identifying and reporting indicators of terrorism, crime and other threats to the proper transportation and law enforcement authorities. If you see something, say something! To report suspicious activity, see the nearest Usher/Ticket Taker or Security Officer, or call 1-877-226-1026.

Fan Texting Service

Bankers Life Fieldhouse provides guests with an in-game texting service, allowing guests to text issues to building management anonymously and discretely without having to leave their seat. Guests may text the keyword “BLF”, then a [space], then the issue and building location to 69-050. Participation in this service is free of charge but standard carrier text messaging and data charges may apply.

This service should be used for legitimate safety, security, or guest services issues only and abuse will result in the number being blocked from the system for 24 hours.

Service Animals

Service animals are permitted at Bankers Life Fieldhouse. The Americans with Disabilities Act (ADA) defines a service animal as any dog, such as a guide dog or signal dog that is individually trained to provide assistance to an individual with a disability. This includes psychiatric service animals that are individually trained to provide service to individuals with psychiatric or neurological disabilities, such as preventing or interrupting impulsive or destructive behaviors. Service animals must be harnessed, leashed or tethered at all times, unless special circumstances exist, and will be required to rest in the seating area of the individual with a disability, rather than in the aisle. A guest whose service animal poses a threat to the safety of other guests and employees, or whose animal is not housebroken, may be asked to escort the animal off the premises.

Proper identification of service dog may be required. If a guest plans on bringing a service dog into the venue, we encourage them to contact us as early as possible for potential seating relocation purposes. If you have any questions about service animals or any other type of assistance animals, please contact Bankers Life Fieldhouse via email at [email protected] or call (317) 917-2734 for further assistance.

Sign Language Interpreters

Bankers Life Fieldhouse is pleased to offer sign language interpretation during events for guests with hearing impairments. ASL Interpreters are available with a two-week (minimum) advanced notice. Please call (317) 917-2734 with the event date and time for which service is requested. Seat location (as printed on your ticket) will be necessary to secure the service. The names of the guest(s) needing the service and a telephone number or e-mail address will also be beneficial for follow up. A request for an ASL interpreter can also be made via e-mail at [email protected].

Signs/Banners/Posters/Flags

Unless otherwise specified by teams and/or event officials/building management, Bankers Life Fieldhouse welcomes guests bringing small signs, banners, and posters inside the building to show fan support during events. The following guidelines relate to these items:

  • Item may not be larger than 11″x17″ in size (May vary by event)
  • Item must be related to the event
  • Item may not be attached to a stick/pole
  • Item may not obstruct any sponsors/advertiser signage
  • Item may not be hung, attached, or displayed on any part of the building
  • Item may not contain or display obscene/offensive language and/or pictures (as determined by Bankers Life Fieldhouse management)
  • Item may not be constructed or displayed in a manner that may obstruct the view of other guests or in any way create a safety hazard for others (as determined by Bankers Life Fieldhouse management)
  • Items may not contain any website or advertising materials

Smoking Policy

Bankers Life Fieldhouse is smoke-free. Smoking, including the use of pipes, e-cigarettes and vaporizers, or similar products, is not permitted within eight (8) feet outside any entrance or exit (per State Law). Any guests wishing to smoke during an event may utilize our designated exterior guest smoking areas provided on each level of the Fieldhouse.

 

Social Media & Websites

Pacers Sports & Entertainment information is distributed through a variety of Websites. Click below for immediate access:

Indiana Pacers

Indiana Fever

Pacers Gaming

Fort Wayne Mad Ants

Bankers Life Fieldhouse

Strollers

Collapsible stroller units may be stored beneath your assigned seat(s). For assistance with other units, please contact Guest Relations or the Usher in your seating area.

Taxi Service

Taxicab service is available throughout Indianapolis. In addition to traditional taxicab services, Yellow Cab offers wheelchair accessible transportation and may be contacted at (317) 487-7777. During events, Guest Relations is available to assist in calling a taxicab should you need assistance.

Team Store

For the latest in Pacers gear and the hottest fashionable Fever wear visit the Team Store. Located on the northwest (Pennsylvania Street) corner of Bankers Life Fieldhouse, the 3,000-square foot Team Store is the official team store of the Indiana Pacers, Indiana Fever, Pacers Gaming, as well as the Fort Wayne Mad Ants. The retail space also includes the Blue Moon Tap Room.

For your convenience, additional merchandise stands are located throughout the building, during all Pacers and Fever games, as well as many other events

The Team Store will be open for curbside pickup on Mondays, Wednesdays, and Fridays from 10 a.m. – 3 p.m., as well for as online orders, but will be closed to in-store guests at this time. Please remember that all visitors to Bankers Life Fieldhouse are required to wear a face covering or mask, in compliance with Marion County Health Department Public Health Order 20-2020. Please call (317) 917-2755 to confirm store hours in advance. Major credit cards are accepted. Additionally, you may shop online 24 hours a day at PacersTeamStore.com.

Tickets

Single Game/Event Tickets
Tickets and information for Bankers Life Fieldhouse events are available online by clicking on our Events or Tickets page on our website, bankerslifefieldhouse.com. Tickets for Bankers Life Fieldhouse events may be purchased by clicking here or by visiting the Bankers Life Fieldhouse Box Office. See Box Office.

Season Tickets
Full, half and mini plan season ticket packages for the Pacers and the Fever are available at various price points.

A Season Ticket Experience Manager is assigned to every Season Ticket Holder’s account. Season Ticket Holders may contact them directly to address any concerns, purchase additional tickets, address invoice questions, schedule a meeting, or for any other special request. To contact your Season Ticket Experience Manager, please call (317) 917-2525 for the Pacers, or call (317) 917-2528 for the Fever.

Suites
A Suite at Bankers Life Fieldhouse offers a private, relaxing, and intimate setting in an exciting and electric atmosphere. Suites offer the perfect environment for business or social gatherings, whether you’re entertaining clients, prospects, and employees or celebrating a special occasion with friends & family.

Located on the Krieg DeVault Club Level, our suites accommodate 10-50 guests with their own private seating and offer a great view for any event. Inside the suite, guests can enjoy a private atmosphere with comfortable furnishings and HDTV. To further enhance your experience, Levy Restaurants offers catering options. Bankers Life Fieldhouse has a limited number of suites available on a per-event basis for Pacers and Fever games as well as concerts and special events. For more information, please call (317) 917-2801 or visit online.

Lexus Loft

The Lexus Group Loft is a new and unique premium seating experience located on the south end of the Krieg DeVault Club Level. The Lexus Group Loft features a mix of 4-seat Loge and Theater Boxes. It offers access to an all-inclusive club and hospitality space for Pacers and Fever games as well as select Bankers Life Fieldhouse events. This exclusive area provides the perfect setting to entertain business clients, prospects, employees or enjoy a nice event with friends and family. For more information on the Lexus Loft, please call (317) 917-2801.

LightBound Courtside Club

The LightBound Courtside Club is open and accessible for all Pacers and Fever home games. Guests of the LightBound Courtside Club will enjoy a premium experience and atmosphere. During all Pacers and Fever home games, this exclusive premium space is available to courtside ticket holders seated in rows 1–7 located in sections 1–20. Additionally, the LightBound Courtside Club may be open for select concerts to enjoy a nice dinner or drinks prior to the main act’s performance. For additional information, please contact your Pacers Representative or call (317) 917-2500.

Group Tickets

Groups of 10 or more can purchase discounted tickets for select events including all Pacers and Fever home games. For group ticket information, please call (317) 917-2827.

Tours

Group tours (fifteen (15) or more guests) of Bankers Life Fieldhouse are available by reservation only. Private tours take place Monday-Friday year-round on any non-gameday and non-event/concert day. Private tours must be reserved at least 2 weeks in advance by filling out the reservation form. Private tour availability is based on the Bankers Life Fieldhouse schedule. Private tours and tour locations are subject to change. All proceeds benefit the surrounding communities through the Pacers Foundation. At this time, we do not offer any walk-up public tours. 

Please note at this time private tours of the building are unavailable. If you have any further questions please contact please call (317) 917-2979 or email [email protected].

 

Private Tour Pricing

  • Private tour pricing effective June 1, 2019
  • Adults (15 and older) – $5.00
  • Children (4-14) – $4.00
  • Children 3 and under free

 

Tour Reservation Form

Water/Drinking Fountains

Water/drinking fountains are located on all levels throughout Bankers Life Fieldhouse.

Wheelchair/Guests With Disability Escorts

For individuals who have limited mobility or accessibility needs, an escort is available to transport/assist guests from our Entry Pavilion to your seats. Requests may be placed at any entrance by notifying a member of our staff. A member of our staff will return with the wheelchair to escort you to the exit at the end of the event. If a wheelchair escort is required during the event, you may notify a member of our staff and we will be happy to assist. Please note that wheelchairs are limited and subject to availability at that time. Wheelchairs are not available for continuous use throughout the event.

Wi-Fi Policy

Fieldhouse Management, LLC d/b/a Bankers Life Fieldhouse (“we,” “us,” “our” and “ours”) welcomes you to its free, public Wi-Fi System. This Wi-Fi Terms of Use Agreement (“Use Agreement”) sets forth important terms and conditions related to your use of our provided in-facility wi-fi connection (“Wi-Fi System”).

By clicking the “Accept and Continue” button, you consent to and are agreeing to be bound by the full terms of this Use Agreement, as well as to the terms and conditions of our Privacy Policy, which can be accessed at www.bankerslifefieldhouse.com/privacypolicy. Our Privacy Policy is incorporated into this Use Agreement by this reference. If you don’t want us to collect or process your information in the ways described in this Use Agreement or our Privacy Policy, you should not use the Wi-Fi System. By accepting this Use Agreement you are relinquishing certain rights and remedies, and you should read it carefully before agreeing to its terms. If you do not agree to the terms and conditions of this Use Agreement, do not click the “Accept and Continue” button and do not use our Wi-Fi System.

We may update this Use Agreement and our Privacy Policy at any time, without notice to you, so be sure to read them carefully, even if you have previously agreed to them when signing on to use our Wi-Fi System.

Privacy

We generally do not collect personal information about you when you sign on to or use the Wi-Fi System. When a device connects to the Wi-Fi System we do collect the device’s unique MAC address, which we use to verify the device’s acceptance of this Use Agreement. We store this information for a period of one week solely so the device does not have to continually agree to these terms, but we do not retain the MAC address for a longer period, and we do not create a user profile or associate the MAC address with any personal information. Please see our Privacy Policy located at www.bankerslifefieldhouse.com/privacypolicy for more information regarding our data collection and use.

Term

This Use Agreement is effective when you accept it and terminates when your session on the Wi-Fi System is terminated. Certain provisions of the Use Agreement may last past termination of your session. To use the Wi-Fi System, you will need to agree to this Use Agreement during each separate visit to our facility. We may cancel this offering and/or your access to our Wi-Fi System at any time and for any or no reason, without notice to you.

Your Use

The Wi-Fi System is provided on a non-exclusive, “as-is” basis solely for your personal, non-commercial use (unless otherwise specifically stated in this Use Agreement) and you shall not reproduce, duplicate, copy, sell, transfer, resell or exploit for any commercial purposes your access to, or use of, the Wi-Fi System, or any portion thereof. You have no right to sublicense, assign or transfer your right to access or use the Wi-Fi System. In using our Wi-Fi System, you will not post, download or communicate illegal or objectionable material, including but not limited to material that is immoral, scandalous, or otherwise shocks the public conscience, in our sole discretion. You are responsible for your actions and the actions of others who access or use the Wi-Fi System using your device.

You acknowledge that, like most public access systems, the Wi-Fi System is not secured, and the information you send or receive on the Wi-Fi System may be intercepted by third parties, and that neither we nor any of the other Released Parties (defined below) are responsible to you for providing secure or error free access to the internet or otherwise. There may be interruptions in service caused by us or other parties. You may recover no damages at all from the Released Parties under any theory based on your use of the Wi-Fi System.

The rights granted to you in this Use Agreement do not constitute a license or grant of rights to you in any way to use the content on any of our and/or our parents, affiliates, subsidiaries or related entities’ websites, including but not limited to www.pacers.comwww.bankerslifefieldhouse.comwww.feverbasketball.comwww.fortwayne.gleague.nba.comwww.pacersgaming.nba.com, and www.pacersfoundation.org and you may not copy, distribute or otherwise make use of such content in any way whatsoever. All information, documents, products, and software (the “Materials”) provided as part of, or in connection with, the Wi-Fi System were provided by or to us by our respective manufacturers, authors, developers, licensees and vendors (the “Third Party Providers”) and all right, title and interest therein (including, without limitation, copyright) are the property of us and/or the applicable Third Party Providers. Except as expressly stated in this Use Agreement, none of the Materials may be copied, reproduced, resold, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise, without our prior express written permission and/or the prior express written permission of the applicable Third Party Provider(s), and no license of any intellectual property right in any such Materials is granted through access to, or use of, the Wi-Fi System, whether by estoppel, implication, or otherwise. You are also prohibited from “mirroring” any Material provided with the Wi-Fi System on any other server absent our express prior written permission.

While we provide this Wi-Fi System to you free of charge at this time, we may decide to charge for your use in the future. We will not charge you without your express consent.

General

Your acceptance of this Use Agreement by using the “Accept and Continue” button is just as effective as a pen-and-ink signature, and you expressly acknowledge the enforceability of this Use Agreement. This Use Agreement and any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Use Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. This Use Agreement contains the full expression of the agreement between you and us regarding its subject matter. Our failure to exercise or enforce any right or provision of this Use Agreement shall not constitute a waiver of such right or provision. If any provision of this Use Agreement is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions, which shall remain in full force and effect. Regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to the access or use of the Wi-Fi System or this Use Agreement must be filed within one (1) year after such claim or cause of action arose.

Any dispute over this Use Agreement will be brought in a court of competent jurisdiction in Marion County, Indiana, and this Use Agreement shall be governed by Indiana law without regard to its internal rules on the conflicts of laws. Jurisdiction for any claims arising under this Use Agreement shall lie exclusively with the state or federal courts in Indianapolis, IN.

To the fullest extent permitted by applicable law, no claim under this Use Agreement may be joined to any other claim, including any legal proceeding involving any other current or former user of the Wi-Fi System, and no class action proceedings will be permitted.

You forever release, discharge and hold us, Pacers Basketball, LLC, Fever Basketball, LLC, Pacers Basketball Development, LLC, Pacers Esports, LLC, Pacers Foundation, Inc. the City of Indianapolis, the Capital Improvement Board of Managers of Marion County, Indiana, the Marion County Convention and Recreational Facilities Authority, the National Basketball Association and its Member Teams, the Women’s National Basketball Association and its Teams, NBA Properties, Inc., NBA Media Ventures, LLC, WNBA Enterprises, LLC, NBA Development League, LLC, the NBA 2K League and the aforementioned parties’ respective parents, affiliates, subsidiaries and related entities (collectively, the “Releasees”), and the Releasees’ respective principals, shareholders, owners, members, partners, officers, directors, governors, employees, representatives, tenants, agents, sponsors, licensees, contractors, successors, assigns and agents (collectively with the Releasees, the “Released Parties”) harmless from any and all damages that occur to your device when you are on our Wi-Fi System. You shall defend, indemnify and hold the Released Parties and their respective insurers harmless from and against any and all claims, liabilities, losses, charges, demands, actions, cause of action, penalties, damages, costs, judgments, and/or expenses (including but not limited to attorneys’ fees and other legal fees) arising out of or resulting from your use of the Wi-Fi System. You should have up-to-date virus and other types of hardware and software protection on your wireless devices when you use our Wi-Fi System.

UNLESS OTHERWISE EXPLICITLY STATED IN THIS USE AGREEMENT, THE WI-FI SYSTEM IS PROVIDED “AS IS.” ALL EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, ARE DISCLAIMED TO THE FULLEST EXTENT ALLOWABLE BY LAW. WE MAKE NO REPRESENTATIONS, WARRANTIES, OR GUARANTIES AS TO THE QUALITY, SUITABILITY, ACCURACY OR COMPLETENESS OF THE WI-FI SYSTEM, OR ANY OF THE MATERIALS PROVIDED WITH THE WI-FI SYSTEM. WE PROVIDE NO WARRANTIES RELATED TO THE WI-FI SYSTEM. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, THE RELEASED PARTIES ARE NOT LIABLE FOR ANY DIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, INDIRECT, PUNITIVE OR SIMILAR DAMAGES ARISING OUT OF OR RESULTING FROM YOUR ACCESS TO, OR USE OF, OR INABILITY TO ACCESS OR USE THE WI-FI SYSTEM AND/OR THE MATERIALS, INCLUDING WITHOUT LIMITATION, DAMAGES FOR HARM TO BUSINESS, LOST PROFITS, LOST SAVINGS, OR LOST REVENUES, HOWEVER SUCH DAMAGES ARE CAUSED AND WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR ANY OTHER THEORY OF LIABILITY. THE FOREGOING LIMITATIONS SHALL APPLY REGARDLESS OF WHETHER ANY OF THE RELEASED PARTIES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH INJURY, DAMAGES, LOSSES OR EXPENSES. IN JURISDICTIONS WHERE THE DISCLAIMER OF DAMAGES IS NOT PERMITTED, THE RELEASED PARTIES’ SOLE LIABILITY TO YOU UNDER THESE TERMS SHALL BE LIMITED TO THE TOTAL AMOUNT OF MONEY PAID (IF ANY) TO US BY YOU FOR USE OF THE WI-FI SYSTEM.

Our decisions with respect to interpretation of this Use Agreement and appropriate remedial actions are final and determined by us in our sole discretion. Without limiting anything set out elsewhere in this Use Agreement, we may refer potential violations of law(s) to the proper authorities, may cooperate in the investigation of any suspected criminal or civil wrongdoing, and will cooperate with authorities when required to do so by law, subpoena, or when the public safety is at stake. We assume no obligation to inform you that your information has been disclosed, and, in some cases, may be prohibited by law from providing such notice.

Will Call

Will Call is available at the Bankers Life Fieldhouse Box Office located in the Entry Pavilion. The Bankers Life Fieldhouse Box Office is open Monday-Saturday from 10:00 a.m. to 5:00 p.m. The box office hours of operation will vary on weekends and event days. For exact hours on weekends and event days please call the Bankers Life Fieldhouse Box Office at (317) 917-2727.

Thirty-minute parking for Bankers Life Fieldhouse Box Office purchases is available as indicated in the lot on the northwest corner of the building. Accessible from Pennsylvania Street, those spaces are marked with signs that read “30-minute parking for Box Office and Team Store”. Parking in other spaces not indicated for Box Office or Team Store may result in towing at the owner’s expense.

Photo identification is necessary to claim tickets left at Will Call. Only the person whose name is written on the tickets will be allowed to retrieve them.